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By Shana Simmons
Set practical guardrails for AI that protect customers and employees while improving compliance, security, and trust at scale.
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By Candace Marshall
Discover how AI improves customer service with real use cases, benefits, and implementation tips in our comprehensive guide.
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By Lauren Hakim
Knowledge-centred service is a methodology where knowledge is continuously created and updated as part of resolving customer interactions. This knowledge management process improves customer service and organizational productivity.
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By Candace Marshall
Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.
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By Candace Marshall
If your AI is closing tickets but not solving problems, it’s doing more harm than good.
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By Understanding
Agentic AI autonomously plans, reasons, and acts to resolve complex service tasks. Learn how it works, its key features, benefits, and real-world use cases.
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By Shashi Upadhyay
The Zendesk Resolution Platform is more than just speed – it ensures AI delivers accurate service resolutions.
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By Zendesk
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
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By Zendesk
Learn how outcome-based pricing ties AI investment to measurable results, so businesses can evaluate value based on what agents achieve, not just what they cost.
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By Zendesk
Go beyond simple automation. Learn how AI copilots provide real-time assistance and insights to transform your daily work and accelerate outcomes.
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By Zendesk
Knowledge connectors bring external content from tools like Confluence, SharePoint, Notion, Google Drive, websites, and more into Zendesk so AI agents and support teams can deliver faster, more accurate resolutions. When knowledge lives across disconnected systems, customers wait longer for answers and agents spend more time searching for information. Zendesk unifies external knowledge into one connected source of truth that powers self-service, AI responses, and support workflows — without complex integrations or custom coding.
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By Zendesk
Zendesk changes fast — and May 2026 was no exception. In this SMB User Group session, Brandon Tidd breaks down what's new and what it means for small businesses: The relaunched Zendesk Community, the incoming Spark rewards program, a major AI Agents packaging change rolling out across all suite plans, the new unified navigation, a security update admins need to know about, and AI-powered reporting in Analytics.
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By Zendesk
Zendesk’s new AI agent setup flow helps you start automating in just three quick steps. Connect knowledge sources, personalize your AI agent’s behavior and tone, then review and publish with confidence. Designed to simplify setup and accelerate time to value. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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By Zendesk
Automation potential helps you discover which customer conversations are best suited for AI automation based on your real support data. Quickly uncover automatable topics, identify knowledge gaps, and preview how AI agents could respond using your existing help center content. With actionable insights and AI-generated article drafts, teams can improve self-service and expand automation with confidence.
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By Zendesk
Leaders can see when something's wrong, but understanding why means waiting on analysts. Agentic Analytics changes that. At the center is Analyst Copilot, an always-on AI analytics assistant powered by Context Graph, the system of compounding intelligence that gets smarter with every analysis. See how to go from question to decision in minutes. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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By Zendesk
See how Zendesk's Dataset Builder puts enterprise-grade data modeling in the hands of your service team, no SQL required. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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By Zendesk
See how Analyst Copilot and prebuilt Analytical Apps give your service team instant, AI-powered insights, without waiting on a data team. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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By Zendesk
Admin Copilot helps Zendesk admins proactively improve support operations with AI-powered insights, recommendations, and configuration conversations. Spot risks before they escalate, identify workflow inefficiencies, and safely make configuration changes with previews and approvals built in. Admin Copilot combines weekly performance insights with a conversational assistant to help admins continuously optimize their Zendesk setup.
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By Zendesk
Welcome to the April What's New Webinar! In this session, we break down our latest product releases designed to scale your team's efficiency and deliver better resolutions. We kick things off with opening remarks from Zendesk CEO Tom Eggemeier, followed by a special Q&A with Sami Ghoche (Co-Founder & CEO of Forethought) and Ryan McGrew (VP of Product at Zendesk) to discuss our marquee milestone: the acquisition of Forethought and the future of self-improving AI. Finally, we move into a rapid-fire round of recent product updates across our platform.
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By Zendesk
Discover how Zendesk employee service AI agents provide instant, departmental-wide support by delivering accurate answers from trusted knowledge sources while strictly enforcing data permissions. Streamlining employee requests and reducing repetitive tasks for support teams to create a more efficient workplace. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
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By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
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By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
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By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
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Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.