How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.

Learn how to add tags to your macros and generate Explore reports for ticket metrics in this quick tutorial.

Welcome back to Sit Down Startup! In this week's episode, host Adam O'Donnell sits down with Scott Stevenson, co-founder and CEO of Spellbook, the first generative AI copilot for lawyers, to discuss his remarkable journey in the legal tech space. Uncover the invaluable insights Scott gained about resilience, the struggles of achieving product-market fit, and the transformative power of large language models in revolutionizing legal document management. Learn how Spellbook, which has raised over $30 million, found its breakthrough after years of iteration and perseverance.

Explore how to effectively view and manage intelligent triage predictions in Zendesk's Admin Center. Learn how to edit intent, language, and sentiment values to optimize your customer interactions and streamline time-sensitive escalations. Whether you're refining your terminology or tracking updates, this tutorial will help you leverage Zendesk's intelligent triage features for better customer service outcomes.

Explore how to effectively view and manage intelligent triage predictions in Zendesk's Admin Center. Learn how to edit intent, language, and sentiment values to optimize your customer interactions, eliminate manual triage, and streamline time-sensitive escalations. Whether you're refining your terminology or tracking updates, this tutorial will help you leverage Zendesk's intelligent triage features for better customer service outcomes.

In this episode, Adam O'Donnell sits down with Driss Benamour, co-founder and CEO of Exponential.fi, to explore the journey of building a decentralized finance platform amidst the challenges of the crypto winter. Driss shares his insights on achieving product-market fit by focusing on user needs and simplifying access to DeFi investments. He discusses the importance of maintaining conviction during tough times and the pivotal moment that led to the creation of their innovative risk assessment tool, "Rate My Wallet." Tune in to learn how Exponential.fi is transforming the investment landscape for crypto holders.

Recently we hosted an insightful fireside chat featuring Meaghan Watson, Zendesk Product Marketing Manager and Heather Eeles, VP of Client Support at Benevity. In this engaging discussion, Heather shares her firsthand experiences and valuable insights on implementing AI tools within teams. Learn from their discussion on best practices for fostering team involvement in AI adoption and learn how to ensure a smooth integration that maximizes the benefits of AI.