Take an integration vacation
Here are all of the great new integrations for May.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
May 2018
Staying GDPR compliant with Zendesk
Well, it’s finally here. Enforcement of the European Union’s new GDPR directive has officially commenced. User privacy in the internet age is an incredibly important topic that isn’t going away any time soon. At Zendesk, we’re committed to delivering products that are at the forefront of protecting our customers’ and users’ data.
What's Good: SLAs in Zendesk Support
Zendesk helps you manage your Service Level Agreements (SLAs) so you can provide good service on a consistent basis and avoid SLA breaches.
Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
SAN FRANCISCO – May 17, 2018 – Today Zendesk, Inc. (NYSE: ZEN) the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.
Introducing The Zendesk Suite
Zendesk is proud to announce our newest arrival—The Zendesk Suite. The Suite, as we call it for short, bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution that’s easy to try, buy, and set up, all at a great price.
Meet Connect: A new product to automate and scale proactive support
Support teams have a hard job. As people deal with more brands across various devices, the pace of business continues to quicken. Products are at our fingertips 24/7 and so we expect customer support to be at our fingertips 24/7. Unsurprisingly, this level of service often fails to materialize—partly because expectations are set so high. To compete in a crowded economy, businesses promise more, but it can be difficult to deliver that level of service consistently and at scale.
What's Good: Text in Zendesk Talk
With the Text feature, Zendesk makes it easy to give your customers quick and efficient answers through text message.
Building a best-in-class customer self-service experience
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
Cultivating customer loyalty by supporting choice making
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.