All aboard! Here are the latest app integrations available on the Marketplace.

AI assistants are capable of quite a bit more than their living room responsibilities, although we very much appreciate that they can order us pizza and play Spotify. In the workplace, they’re helping to fill the gaps that commonly plague customer service: miscommunications, uninformed support agents, and meeting customers’ expectations. As much as machine learning has been touted for providing better customer experiences, it can help drive better customer engagement as well.

Expectations for the speed of support have skyrocketed. With literal instant messaging available between loved ones, friends, and coworkers, it’s an unsurprising evolution to expect instant responses from the companies we buy from. The number of U.S. online shoppers who use live chat has increased from 38% to 58% over the last five years.

As customers and companies become more familiar and comfortable with artificial intelligence, the conversations around it have become less “pie in the sky” and more along the lines of “oh, that’s how it can be used”. The speculations into how we might work alongside our robot coworkers and the potential of machine learning won’t end anytime soon, but there’s a lot to be said about practical applications of AI technology.