Employee engagement analytics is the practice of measuring and evaluating the employee experience. With these actionable insights, you can assess employee well-being and uncover how satisfied your team actually is at work. Why is measuring employee engagement so crucial for your team? Positive engagement metrics often correlate with low employee turnover rates and high productivity rates—both of which can benefit your business.

Work is evolving. HR is evolving. Employee demands are evolving. In a world of work where nothing seems static, everything is new, and everyone is exhausted, HR technology can feel like one too many plates to keep spinning. That could explain why the data around HR tech says that practitioners are adopting an attitude of “don’t fix what isn’t broken” while the gap widens between capability and expectation. Let’s explain what we mean.

Whether you manage a small in-house team or a sprawling remote team, you need a fast and easy way to process timesheets. If you’ve tried spreadsheets or timecards, you know how time-consuming and error-prone they can be. Instead, you need a solution that’s more efficient and more accurate. Employee timesheet software checks both boxes and has a long list of extra perks, including scheduling, attendance tracking, and productivity analytics.

Virtual organizations represent a new way of working, and they’re gaining popularity. In the wake of the COVID-19 pandemic, organizational structures are changing. The digital age has shifted global work trends to favor remote and hybrid models. Global Workplace Analytics estimates that around 56% of the American workforce could work at least partially remotely, and this figure is increasing. The future of work could be remote based, with virtual organizations taking center stage.

Increasing productivity improves cost efficiency. The more productive your people are, and the more repeatable the processes underpinning that productivity, the more costs stay under control while revenue rises. This is because ‘productivity’ is greater than the sum of its parts – those parts being broadly categorized into ‘people’ and ‘performance’.

Maintaining client relationships and preventing churn is a never-ending battle for most companies, B2B and B2C alike. Based on our users’ experience, we’ve identified that client churn is most commonly linked to low work output, lack of innovation, and employee engagement. Preventing client churn is not only a key profitability driver, but it can also contribute to expansion and acquisition through referrals and relevant case studies.

As businesses across the globe evaluate post-pandemic work models, many CEOs are considering novel strategies to motivate employees to return to the office. One notable approach that is gaining traction involves offering tangible rewards for consistent office attendance.

Tata Consultancy Services (TCS), one of the world’s largest IT services companies, recently changed its policies. Starting on October 1, TCS mandated that its employees work from the office five days a week. As a result of this new policy, employees who fail to comply may face disciplinary action from the company. Employees and employers have expressed a variety of perspectives and considerations regarding this decision.

Three years ago, the world was hit by a curveball called Covid-19. Companies had to scramble without a game plan, and leaders joined forces to protect their teams. Work From Home (WFH) became the knight in shining armor, even for tech giants who were WFH skeptics. Many shouted, “Farewell, traditional offices!” As the pandemic eased, remote work took over. Folks worked from different zip codes – cities, countries, even their hometowns.

Workforce analytics is the process of gathering employee time and activity data and reviewing it to find ways of increasing productivity and improving engagement. That means it’s crucial for analyzing performance, spotting trends, and making data-driven improvements. It’s also essential for effective human capital management (HCM).

The COVID-19 pandemic accelerated a shift to hybrid and remote work that many business leaders saw as inevitable. There’s a lot of data about the uptake and effectiveness of ‘going remote’, and the message is overwhelmingly positive. But we’re focused on reducing costs. So let’s zero in on the costs and benefits of remote work.

Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between $1,850 and $12,750. Increase these estimates if you’re purchasing hardware for more than one agent. Ongoing costs run between $1,200 and $7,600 per month. Increase these estimates for larger teams since the price of many of these software fees is per user.

Retaining good employees should be a key effort for all organizations. Replacing employees is costly. Searching for new talent requires significant internal time, not to mention the cost of placing job ads, paying job board fees and engaging recruiters. Then there are the costs associated with onboarding and training. Organizations battling employee churn also suffer from a loss of institutional knowledge, lower team morale and reduced productivity.

The lasting impact of the COVID-19 pandemic has reshaped how businesses and their leaders think about the workplace. As we look to the horizon, the year 2026 has become a focal point for many executives, marking a time when they anticipate a definitive stance on office-based working. Based on a recent report from The Times, the forecasted workplace model seems to lean towards a full return to the office.

Driven by the development and sophistication of business technology in recent years, “digital transformation” has become one of those ideas you hear everywhere. From boardrooms to break rooms, technology is transforming the way we work. It’s certainly true for employee productivity. Now we have the tools and technology to solve just about any business problem. Not surprisingly, cost savings are a big focus for firms undergoing digital transformations in 2023.

A healthy work-life balance is something everyone strives for. Employees with a harmonious work-life balance are more satisfied in their jobs, more productive at work, and more fulfilled at home. But finding that balance can be difficult. That’s why we’ve gathered 14 top tips to help you improve your work and personal lives. Read this guide to discover how to establish a healthy and productive work-life balance.

What would you change about how your company operates? Nobody’s perfect, not even the world’s top CEOs. No matter how big or well-managed, every business can be improved in some shape or form. Bosses, managers, and senior figures must ensure that the business processes they put in place are consistent and productive to maximize efficiency and drive profitability. This will give your company the best chance of success and continued growth in the future.

Whether you want to monitor security risks or check employee productivity, you need a reliable way to track your team’s computer activity. Employee monitoring software can certainly help. However, before you choose any tool, knowing how the tech works is essential—especially if you want to avoid invading your employees’ privacy or compromising their trust.

Tracking individual team members’ projects, deadlines, and resources is no easy feat. Instead of juggling emails, calendar events, and sticky notes, simplify the process with an employee task tracking solution. From manual methods to automated tools, this guide covers the best task trackers for remote, hybrid, and in-office teams—including tips for maximizing the value of whichever option you choose.

The digitization of the workplace has been ongoing since Alan Turing invented the first computer to break German codes during World War II. Quick to seize on their usefulness to do calculations faster and more accurately than humans, businesses have been inventing new uses for them ever since. At the end of the 1990s, the roll out of the Internet and the adoption of email as the dominant method of business communication took the digital transformation of the workplace to new heights.

Managing remote and hybrid teams requires a fair amount of trust from both sides. Employees need the freedom to do their jobs without micromanagement, and managers need to count on their teams to complete tasks on time. Employee monitoring software allows remote workers to do their jobs efficiently without constant check-ins from management. These tools also assure managers that the work is getting done.

Time management is a valued skill in all stages of life. From school to the workplace to home, good time management helps people schedule tasks in order of priority. There are a lot of tips on time management due to its wide range of usefulness. Some of the tips are useful, while others might not be as effective at improving your time management abilities. This post will delve into common misconceptions around time management and some tips and techniques you may want to try.

When you need to add an employee monitoring tool to your tech stack, SoftActivity and ActivTrak might be at the top of your list. Both software solutions track employee time and activity to help teams work more efficiently. However, both have downsides. SoftActivity lacks in-depth productivity insights, while ActivTrak has fewer security-focused features. So, which tool is the better choice for your organization, or is there a better option?

You’ve trained a team of call center representatives, perfected your standard operating procedures (SOPs) and service-level agreements (SLAs), and successfully signed contact center clients. You’re ready to take on new contracts and scale your business plan. So, where should you look for new clients? Whether you’re relatively new to the industry or already well established, you have plenty of options to find more clients.

A few decades ago, working from home was a luxury. However, in the wake of the COVID-19 pandemic, remote work has boomed, and flexible work environments have become almost an expectation of employers. The accelerated shift to remote work has presented many challenges, particularly around communication, monitoring progress, and meeting deadlines. But it has also created many opportunities, such as access to more talent, better work-life balances, and enhanced company cultures.

Are your employees engaged at work? Chances are, they’re not. Data shows that only 32% of the American workforce is engaged in their work. That leaves a whopping two-thirds who feel some level of disengagement from their job. A company’s culture profoundly affects employee engagement levels, as well as other aspects like customer service quality and staff retention. Fostering a healthy workplace culture is highly important, and most people agree.