Teams | Collaboration | Customer Service | Project Management

InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams. From resolving employee requests before they become tickets to monitoring the service environment continuously, acting on every moment of the ticket lifecycle, and assisting agents as they work, it is built to empower support teams and augment their capabilities. The AI Hub is available in all InvGate Service Management and InvGate Asset Management plans, for both cloud and on-premise customers.

There are three different things people mean by “Zendesk MCP”. Before comparing the options, it’s worth separating out these different use cases.

Trafikverket, the Swedish Transport Administration went live with federation on Rocket.Chat, chatting directly with Försäkringskassan, the Swedish Social Insurance Agency, which runs another Matrix-based platform. Neither agency moved to a shared platform or routed messages through a third-party bridge. Each kept its own deployment, its own admin console, and its own security posture, and users on either side can now open a conversation with the other agency as if they were on the same system.