Teams | Collaboration | Customer Service | Project Management

Finance teams have emerged as global strategic leaders with the onset of the pandemic. Be it helping businesses transition into new normal or finding new ways to manage remote operations and reduce operating expenses. Finance teams have been in the heart of it all. This begs business owners to ask the question, “Have I done everything in my power to enable my Finance teams to go about their work?“ Keep in mind that almost every function of the Finance team depends on other departments.

I am quite sure after learning the terms On-Premise vs Cloud you must be reinvigorating about the knowledge you have, perhaps some of you have minimum knowledge about them which is likely enough to be involved in the very start of the conversation. If you are thinking IT companies should be worried about this topic and you ain’t since your domain differs, let me illuminate the fact that by this end of the blog you will realize both on-premise and cloud apply to every domain.

Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft 365 outage more than an hour before Microsoft informed customers of the issue. Here’s some of the errors that users were experiencing if they attempted to sign into Microsoft services: Most of our worldwide customers knew well in advance of the problem before users or business suffered.

It’s no secret that tracking your employees’ time and attendance can help you optimize workflows and grow your business quickly. And due to remote work, cloud-based time and attendance systems have been gaining traction. Besides offering powerful time and attendance management features, these tools are also easy to set up and maintain, making them suitable for all types of businesses and teams.

Most contact centers leverage a cloud solution to provide better customer support, boost agent productivity, and optimize workflows. A cloud contact center empowers agents with cutting-edge software solutions and automation. They have a virtual setup where a third party manages the data centers. In this article, we’ll explore what a cloud contact center is and why they’re better than traditional contact centers.

Messaging has surged in popularity and become a go-to channel for many consumers since the COVID-19 pandemic. It looks like the trend is here to stay—74 percent of customers who messaged with companies in 2020 plan to continue doing so. Research also shows that 76 percent of consumers like to buy products using chat or messaging, and 72 percent are more likely to make a purchase online if they can ask questions in real-time. Google’s Business Messages enables buyers to do both.

We recently had the opportunity to speak to a student audience at Serverless Days and came up with some insights that we felt were worth sharing with a wider audience. Please take a look and let us know your thoughts @trycourier. Serverless architecture is relatively new, yet many startup developers prefer building their foundation on a Serverless framework. But what's with the hype?