In the daily life of a Site Reliability Engineer, the main goal is to reduce all the work we call toil. But what is toil? Toil is the kind of work tied to running a production service that tends to be manual, repetitive, automatable, tactical, devoid of enduring value, and scales linearly as a service grows. This blog post describes our journey to automate our nodes rotation process when we have a new AMI release and the open source tools we built on this.

Having been at startups my entire career, I’ve encountered the dichotomy between speed and scale when building software products.The usual attitude entrepreneurs take when building the first iterations of their products is “...we aren’t anywhere close to facing problems of scale, so let’s worry about that when we get there.” This first version of the software is built and shipped fast, and it’s only a matter of time before engineers realize that they simply don&#8217

Some time back, our engineering leaders suddenly noticed dramatically increased billings from AWS that far outpaced typical benchmarks. The problem turned out to be data insights tools sending an unexpectedly large volume of data. The solution required a deep dive into how AWS billing works and an intricate series of steps to discover the location of the firehose of data.

What do you get when you combine the power of superior customer and employee engagement software with the world’s largest cloud platform? Yes, you got it right: more choice for millions of businesses small and large to buy modern, agile cloud solutions that delight customers and employees. With the added availability of Freshworks products via AWS Marketplace’s curated digital catalog, customers can now easily find, test, buy, and deploy Freshworks solutions with simplified controls.

If you haven’t signed up for our upcoming April 21 Work Anywhere Webinar with Exoprise and Forrester, now is a good time. The webinar highlights the challenges that businesses face today due to Covid disruption and innovative solutions to mitigate these challenges. Millions of Americans now work from the comfort of their home using Microsoft 365, Teams, Zoom, and other critical SaaS application services for their daily activities.