Teams | Collaboration | Customer Service | Project Management

Is your team ready for the future of customer support? We've compiled some of the latest trends and advancements that will shape the landscape of customer service.

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Charlie Howes, Director at Nude Life had a sales team but their performance had plateaued… He knew that the key to success was building a sales environment that motivated and allowed the team to thrive. In this post, we take a look at Charlie’s journey to building a successful sales environment. What does Charlie mean by sales environment? Let’s break it down.

Increasingly, Customer Support teams are expected to be more data-driven. Whether that’s using reporting tools to stay on top of their workflow, reacting fast to sudden changes, or using KPIs and benchmarks to improve performance over time. In the best Customer Service teams, KPIs and reporting are not just the responsibility of management. The entire team contributes to a culture of performance – where everyone is aware of key metrics, and how they relate to delivering first-class service.

If you use Intercom to manage your customer service function, then you know how important it is to stay on top of KPIs like First Response time and CSAT. However, because customer support is fast moving, it’s simply not enough to check your key metrics once a week, or even once a day. The best customer service teams are constantly monitoring the customer service data in order to manage their workflow, react to changes, and stay on top of their Service Level Agreements.

In this post we explore sales leaderboards by discussing how they work, key benefits, and how you can implement them within your sales team.

Wallboard software plays a crucial role for organizations who want to communicate with people in physical spaces. Wallboards allow businesses to display content dynamically on digital screens – these include corporate announcements, performance metrics and KPIs, news feeds and social media updates. This guide aims to provide a comprehensive overview of wallboard software, including its features, benefits, and how to choose the right solution for your organization.

If you manage a Facebook Ads account then you know how challenging it can be keeping on top of your key metrics. Not only do you need to constantly assess your campaigns for performance metrics like clicks and conversions, you also need to monitor important operational metrics like how much you’re spending. (There are real consequences to not monitoring your Facebook Ads.