Teams | Collaboration | Customer Service | Project Management

The smart guide to employee social media monitoring

How do you track workplace social media use without losing trust? Have you ever stopped to think about how much time employees actually spend on social media during work hours? With employee social media monitoring becoming more relevant, internet usage during work hours might be more than you realize.

A More Secure Way to Authenticate AWS SES in Courier - IAM Role Support

Amazon Simple Email Service (Amazon SES) is widely used for sending emails at scale, but traditional authentication with IAM User credentials can be risky and cumbersome. Now, Courier supports IAM Role authentication for Amazon SES, offering a new, more secure way to authenticate without long-lived access keys. This method reduces the risk of credential leakage and simplifies credential management by using temporary, automatically rotated credentials.

Pros and cons of employee monitoring: is it the key to higher productivity?

Would your team be more productive if you knew exactly how they spent their work hours? You hire talented people because you trust them to do their jobs well. But how can you tell if they’re truly focused on their work—or if hours are slipping away on distractions? What if you could track productivity, ensure accountability, and eliminate time-wasting, all while giving employees the flexibility and autonomy they need to do their best work?

Optimized ITSM & Customer Service for ISVs

Meet Emma, the founder of SoftEdge Solutions, a growing Independent Software Vendor (ISV). As her company expanded its client base, it became clear that delivering high-quality products wasn’t enough. Managing internal operations, addressing client service requests, and ensuring smooth software deployments became overwhelming for her team.

10 critical factors to consider when choosing a chat server in 2025

‍ Choosing the wrong chat server can lead to severe issues like data breaches, loss of sensitive information, and operational disruptions. For example, the recent breach of AI aggregator OmniGPT exposed over 34 million lines of user conversations and 30,000 user emails and phone numbers. Similarly, DeepSeek's exposed database allowed unauthorized access to sensitive chat history and backend details.

Team charter template: A roadmap for team success (with examples)

A team charter outlines what your team stands for and how they operate. By creating a document of shared goals, strategies, and processes, your team can start every project on a united front. Learn how to create a team charter so you can establish a shared vision and source of truth for your team. Your team is like carefully placed dominos. You can mix and match skill sets to build something special, but when one person wobbles, everyone feels it.

45 team-building games that will bring your team together

Team-building games bring everyone together without the added pressure of work. Here, we’ve listed 45 of the top team-building activities broken down by icebreaker, problem solving, indoor, and outdoor games. Team-building games foster camaraderie, communication, and leadership skills, helping teams build stronger relationships outside of work.