Being in business for over 13 years, KingHost is a well-known technology provider for website hosting, email marketing, e-commerce hosting, cloud hosting, and marketing automation. Acquired in 2019 by Locaweb, the leader in Latin America for hosting services, communication plays an essential role to maintain market leadership. Let’s dive into their challenges and how Rocket.Chat helped the company to improve increase efficiency in 70%.

Grant Thornton is one of the world’s leading organizations of independent assurance, outsourcing and advisory firms, focused on making a difference to their clients and colleagues, and the communities in which they live and work. In Grant Thornton Baltic, they have more than 260 experienced specialists, 15 local partners and serve more than 2600 clients.

Making collaboration efficient and most importantly mobile isn’t always an easy task for small businesses. With the European GDPR regulation customer contact is now regulated, having a large impact on businesses in the maintenance, repair, service or construction industry. These businesses need to comply to the same regulations as Europe’s largest companies.

This is the second part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role.

This is the first part in our new mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role.

Avail is building a community of responsible landlords and tenants by providing them with education, end-to-end tools, such as tenant screening, and customer service to support them in their rental experience. In this guest post, Co-founder and CTO Laurence Jankelow talks about how the Avail team went from pulling in different directions to uniting behind key KPIs and how that focus allowed them to scale.

CharlieHR is a two-year-old London-based startup that created a free platform to help small businesses manage everything related to human resources. They are 18 people strong, used by a few thousand companies all over the world, and successfully just launched a paid version of their software.