Books! Who doesn’t love books? Whether you’re one for the latest thriller to top the charts, or you go-Instagram-crazy for the latest self-help book, the majority of us love to read. In fact it was reported that the global book market was expected to grow from $87.92 billion in 2020 to $92.68 billion in 2021, with that figure reaching $124.2 billion by 2025.

It’s that time of year again when we get to make our New Year resolutions – with these things that hopefully get to last longer than the month of January. We might make a list of our New Year resolutions in our personal lives, but what about in our professional lives? Especially since any workplace-related resolutions might make our work lives easier or more rewarding (and ideally both). So what resolutions could you consider for 2022?

Tl;dr: Log4j is a mess, if you’re chasing down the applications, services and servers that use Java; consider the suggestions below to make zero day patching easier.

As I write this blog on IT service management (ITSM) predictions for 2022, I’m not entirely sure where 2021 disappeared to. 2021 went very much the way of 2020 for many IT organizations. However, it did see the replacement of 2020’s need to rapidly move employees to homeworking (and changing IT services and support capabilities to reflect new ways of working) with the need to return some employees to office-based working.

Last week, the Wall Street Journal published an article titled It’s Time to Get Rid of the IT Department. It’s paywalled, so those without a subscription might not be able to read it, but the gist of it is this: IT departments are the lumbering remnants of a bygone era, and as such should be put out to pasture.

Service Desk 7, the latest version of InvGate’s Service Desk ITSM solution, has been announced as one of only 10 applications to pass the PinkVERIFY™ ITIL 4® assessment. PinkVERIFY is the industry’s recognized IT Service Management tool certification, helping IT practitioners align with ITIL processes.

Enterprise service management - whether in its pure form or supporting digital transformation strategies - is still one of the hottest IT service management (ITSM) or service management trends.

Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM. The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.

So you’ve got your service desk up and running. But how do you know that it’s running the way it’s supposed to be? Service desk performance is measured across many domains, so it’s not always clear-cut whether any optimization is necessary. Getting the right service desk benchmark can go a long way towards helping you make the best out of your brand new IT solution. Let’s talk about it.

As ITSM thought leader and consultant Doug Tedder has said, “Automate the obvious.” So what’s obvious? We shouldn’t have to think very long…