When looking for reliable IT Service Management (ITSM) software for your organization, it's crucial to determine whether an on-premise or a cloud-based solution best suits your needs. With technology rapidly evolving, many solutions are shifting exclusively to cloud-based help desk offerings, which are more flexible. However, numerous organizations still require control over their servers and prefer to keep sensitive information within their own installations.

If you’re reading this, you probably have an IT support team in your company, but there’s a significant chance you don’t have an IT help desk at your disposal – something that needs to change ASAP. There are a large number of reasons why that should be your number one priority. Here are the ones we consider the main three: At the end of this guide, you’ll have a clear view of how you can make all three (and more) possible. Let’s begin!

In the ever-evolving tech world we live in, a single year can seem like ages – and the ChatGPT statistics you're about to dive into confirm just that. OpenAI's beloved chatbot, born in November 2022, has shown that its initial launch was just the starting point for something even bigger, and it’s showing no signs of slowing down. Over the last months, ChatGPT has broken several records.

IT Service Management (ITSM) is a fundamental piece in your digital transformation puzzle. In short, it provides a structured approach to managing digital services, ensuring they align with your organization’s digital transformation goals. When embarking on such a journey, you will be leveraging different technologies to improve and optimize business processes, enhance customer experiences, and drive overall organizational efficiency.

Building a Maintenance ticketing system is a strategic move for any company looking to streamline its Facility Management operations. It’s a tool that not only manages the influx of maintenance requests through tickets, but also streamlines the entire process from reporting to resolution.

Mobile apps have become indispensable for almost any job. One way or another, employees use them to access their work platforms from anywhere at any time. And that’s the kind of flexibility we aimed to improve with the new InvGate Service Desk mobile app. If your organization offers multi-site support across diverse locations or provides remote IT support, having a mobile help desk is absolutely indispensable for agents to provide consistent help despite the device where they choose to do so.

In the realm of organizational evolution, the integration of an HR help desk stands as a beacon of efficiency and enterprise modernization. Such an initiative liberates HR professionals from the shackles of administrative tasks, and empowers them to focus on strategic initiatives that nurture talent and foster organizational growth.

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

A new year is right around the corner and it’s a great time to look back into what Enterprise Service Management (ESM) and IT Service Management (ITSM) achieved in 2023 and what’s coming for the industry in 2024.

The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are prepared. Particularly in an innovative and fast-paced environment like IT, taking this time can be a real game-changer for ITSM professionals to ensure they are on track with new trends and industry upcomings.