But for any company to build a robust structure around its IT services, ITSM service desk software needs to be developed.

The big day has finally come! We are excited to announce a new product joining the list of our Customer Service Tools – It’s a “Live Chat Software”.

It allows centralizing all customer conversations and information via various social media platforms such as Facebook, Twitter, Email, Chat, and many more. It enables customer support staff to receive, process, and respond to service requests from customers. Its purpose is to automate as many of the standard functions as possible to streamline those processes.