Teams | Collaboration | Customer Service | Project Management

When employees feel valued and recognized as individuals, they act in ways that benefit colleagues, managers and the organization. They’re also happier, healthier and more engaged. Gallup and Workhuman studied thousands of employees across several countries to gauge the power of recognition. They found that when recognition efforts resonate, employees are: In short, recognition is a powerful motivator and antidote to employee burnout.

Microsoft Teams and Zoom are two of the top video conferencing tools we have today. They help organizations communicate and collaborate from anywhere at any time, ensuring a seamless, uninterrupted workflow. And as companies keep transitioning into hybrid or remote work, it’s only natural that the demand for tools like Microsoft Teams and Zoom continues to grow. But which app is best for your business?

Managing networks and computer systems round the clock are no easy task. You need to monitor how each remote device behaves, what devices join the network and more. Fortunately, remote desktop monitoring software tools help you with that. But if all you need is basic remote desktop monitoring, you can use employee monitoring tools to do the job while ensuring your employees work productively. But with several tools available today, which one is the best for you?

There are many pros and cons when it comes to working from home versus working in an office. Some people are more comfortable in an office setting, while others prefer to work from home. Recently more people have been facing the choice of working from home as opposed to working from their office. This article will explain some of the pros and cons of working from home and working from your office.

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.

Looking for a free employee attendance sheet template? If you need a surefire way to track your employees’ working hours while ensuring that they get paid correctly – you need an employee attendance sheet. An attendance sheet template will save your time and money when tracking the billable hours of your team. In this article, we’ll provide three useful employee attendance sheet templates to save you the hassle of creating a new attendance sheet from scratch.

Tracking employee work hours keeps you informed about attendance and where employees spend their time. It will help you calculate employee pay accurately while improving their productivity. So, how can you track employee time? Printable time sheets are one option. These are paper timesheets on which employees can note down their hours. To make this simpler, you can use a ready-made timesheet template. In this article, we’ll provide five different editable and printable timesheet templates.

As a business owner, using workforce optimization (WFO) strategies can increase your company’s employee productivity and operational efficiency. And the easiest way to reap these benefits is by utilizing workforce optimization software. The software integrates data from various sources, such as your contact center, back-office, etc., into one unified solution. These data-driven insights allow you to make faster and more informed business decisions.

Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.

Burnout is a severe challenge that affects many employees, leading to significant absenteeism and a decrease in workplace productivity. In Belgium, for instance, a staggering 66.4% of those on disability for psychological reasons cite depression or burnout as the cause. This issue is mirrored across OECD countries, where nearly half of the workers with mental health issues have missed work in the past year.