Teams | Collaboration | Customer Service | Project Management

A knowledge base is an internal or customer-facing library dedicated to a specific topic, product, or service. The goal of a knowledge base is to be a repository of information for those who are learning about a topic, so they can find the information they need. Knowledge bases can help customers find answers to questions they have, which helps minimize customer service requests. Learn how to increase customer satisfaction by following four easy steps.

As technology evolves and AI creates new ways to innovate and streamline work, operations professionals find themselves at a crossroads. AI isn’t just a concept—it’s changing how organizations work, right here, right now. But there are two sides to the coin. While AI presents unprecedented opportunities, it also comes with challenges.

New month, new product roundup format! We're combining all of our latest releases into one easy-to-digest post each month, so you never have to go far to see what's new in Teamwork.com. Here's what our Product team has in store for you this month.

The Munich Security Conference (MSC) 2025 convened world leaders, policymakers, and security experts in a crucial moment for global stability. Against the backdrop of geopolitical realignments, emerging technological challenges, and the growing need for digital sovereignty, this year’s discussions were centered on fortifying Europe's strategic independence, enhancing transatlantic cooperation, and embracing technological resilience.

Is your organization NIS2 compliant? Spoiler alert: if you haven't gone through a specific NIS2 alignment process, then the answer is probably no. With the introduction of the NIS2 Directive, organizations across industries, including those managing critical national infrastructure, are under increasing pressure to upgrade their security measures. It’s crucial that organizations take active steps toward compliance now to protect their operations and secure internal communications.

Agile sprint planning is essential for keeping IT projects on track and ensuring development teams deliver high-quality results within set deadlines. Without a structured approach, projects can face delays, miscommunication, and a lack of alignment with business objectives. A lack of proper sprint planning can also lead to inefficient resource allocation, resulting in wasted time and effort.

Summary: Did you know that employees who know they’re being monitored tend to be 7% more productive? Studies suggest that tracking employee activity can boost efficiency, but excessive surveillance can also lead to stress and resentment. With businesses increasingly relying on time tracking, screen monitoring, and digital surveillance tools, the debate over productivity vs. privacy is more relevant than ever.

Effective time management is the key to productivity, reduced stress, and achieving work-life balance. Whether you’re managing multiple projects or handling daily tasks, adopting the right strategies can help you make the most of your workday. Here are 10 proven strategies for better time management to boost your efficiency.

As an IT executive, you’re at the core of the company’s collaboration, working at the intersection of people, processes, and product. And more than likely, you’re not doing it alone. To better understand the IT leader’s pivotal role in driving innovation and operational efficiency across the company, The Work Innovation Lab, a think tank by Asana, recently surveyed and interviewed IT professionals, including top execs from industry leaders like Google, Slack, and Okta.

You’ve settled into your workspace, a steaming cup of coffee in hand, ready to dive into the strategic plan your boss eagerly awaits. But just as you begin – Ping. A Slack message from your finance partner: “Don’t forget to send budget requests by EOD.” You barely process this before – Ping. An email from your dentist’s office reminding you to schedule your biannual cleaning. You take a breath, but – Ping.