Are you a company with multiple departments using the same ITSM platform or an IT service desk with multiple technicians? If so, you might want to enable roles and permissions. Roles and permissions are crucial because they determine who–and what departments–can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.

Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.

In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform: manually through the Vivantio platform, through email automation, or through a custom self-service portal.

Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on his organization’s experience with The Vivantio Platform.

Watch this video from the 2019 Service Desk and IT Support Conference in London earlier this year to learn how Vivantio's unique business model unlocks the very best customer service possible.

In this video, product specialist Melissa provides an overview and demonstrates the functionality of creating custom forms and fields in Vivantio.

In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.