The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and improvements soon. India, for instance, has seen its KPO industry grow by over 45% in the last five years. As a result, it’s important for employers to explore the benefits of KPO and understand how they can gain from it.

Today companies are constantly seeking innovative ways to enhance efficiency, reduce costs, and stay competitive. One strategy that has gained significant attendance in recent years is Business Process Outsourcing (BPO). In this blog, we will learn about BPO, exploring its functions, advantages, disadvantages, and its prominence in countries like India.

Many businesses outsource specific tasks or projects to reduce costs, time, and risk. When outsourced effectively, companies can achieve these goals. However, it can be challenging to get back on track when things go wrong. In this article, we will discuss 13 ways to manage outsourced projects to ensure that you get the best results from your outsourced workers. Let’s get started!

In this post, we will be taking a look at some of the ways US companies can ensure their outsource partners are accounted for.

Have you ever wondered how BPO & KPO industries manage round-the-clock operations while keeping their employees satisfied and providing quality services to their clients? The answer lies in split shift scheduling, which has become increasingly popular in these industries. Corporate brands like American Express, Genpact, Tata Consultancy Services (TCS), Accenture, Infosys BPM, and Wipro have adopted split shift scheduling to streamline operations and capitalize on its benefits.

Ever felt swamped with tasks, wishing there were two of you to get everything done? If you’ve nodded in agreement, then you’re not alone. Modern businesses, from startups to large corporations, often find themselves spread thin, trying to juggle multiple responsibilities. There’s a growing solution that over 60% of US businesses are turning to: outsourcing.

Remote work has become an essential part of the modern workforce, and behind the scenes, there are unsung heroes making it all possible—business process outsourcing (BPO) companies. In a recent podcast interview, Liam Martin, the co-founder of Time Doctor and Running Remote, sat down with David Sudolsky, the founder of Boldr Impact, a mission-driven BPO company, to explore the unique perspective and impact of BPO companies in the remote work landscape. Listen to the full interview here.

Unlock the secrets of impactful email marketing without the in-house hassle. This comprehensive guide highlights the pivotal tasks you can outsource and the compelling advantages of doing so. In addition, find out how Insightful’s attendance monitoring system can help.

Uncover the intricacies of initiating a successful BPO venture in a globalized business landscape. Dive into the advantages of using Insightful's cutting-edge remote employee monitoring software to streamline processes, enhance time-tracking, and bolster overall productivity. Discover how types of employee monitoring software can help streamline your BPO.

The BPO industry is booming, but many outsourcers still need help growing their company. Scaling beyond 1,000 seats is something that relatively few BPOs achieve, but it’s entirely possible as long as owners are prepared to take risks and persevere with a growth-focused approach. This article will explore why BPOs find it so hard to scale.