Creating an experience in the SaaS space is immensely important when you’re looking to delight your customers, every step of their journey with you. Freshworks strives to do exactly that. We take a fresh approach to how businesses discover, engage with, and realize value from software throughout their journey. Over the past few years, prospective/existing users have used G2’s growing community of trusted reviewers to make intelligent software buying decisions for their business.

We’re absolutely thrilled to announce that G2 – the world’s leading software review platform – has named Scoro as one of the top ten Best Project Management Products for 2022. Coming 8th in the Best Project Management Products category is a proud moment for us here at Scoro as these awards are decided by software buyers on the world’s largest and most trusted software marketplace – used by more than 60 million buyers each year.

Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer and Momentum Leader in several categories in the G2 2021 Winter Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

This winter, we’re excited to announce the results of the latest G2 software review, which highlight Scoro as a firm favorite in more categories than ever. The results reflect the continuous development we put into serving the needs of all sectors and sizes of company, with more and more teams turning to Scoro as their end-to-end collaborative work management tool.

SaaS Work Management scale-up wins International Business of the Year and Employer of the Year accolades. Scoro was recognized as The International Business of the Year 2021 at the Business Brilliance Awards in London.

Service Desk 7, the latest version of InvGate’s Service Desk ITSM solution, has been announced as one of only 10 applications to pass the PinkVERIFY™ ITIL 4® assessment. PinkVERIFY is the industry’s recognized IT Service Management tool certification, helping IT practitioners align with ITIL processes.

Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM. The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.

It’s safe to say the way we work has changed forever. Three-quarters (74%) of professionals expect remote work to become the standard, and we’re seeing more and more companies implementing remote or hybrid working policies. This has been accelerated by the pandemic, but the tide was already starting to turn long before that. The number of employees who work remotely at least once per week has grown by 400% since 2010.