Teams | Collaboration | Customer Service | Project Management

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Cue the Confetti: Celebrating Milestones from 2020 and Preparing for the Road Ahead

“Every opportunity that a company has to celebrate something, no matter how small or large that something is, they really should take advantage of it to lift the morale of the employees.”1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books.

5 best practices to design your Shopify dashboard

If you have ever worked with Shopify, you know it collects data on dozens of ecommerce metrics at any given time. You can track the number of sales, order values, sales by location, and more. The sheer number of key performance indicators (KPIs) and ways to display them can be overwhelming. How do sellers keep their most important metrics from getting lost in the day-to-day shuffle? By building a Shopify dashboard.

StartingPoint - 2020 - Testimonials - Sean Velasquez, Managing Partner of American Income Life

Sean Velasquez, Managing Partner of American Income Life and Cohen-Velasquez Agency, shares his testimonial of using StartingPoint to create efficient workflow operations for his team and his customers and clients.

StartingPoint - 2020 - Testimonial - Chris Trujillo, Director of Customer Operations at Employbridge

Chris Trujillo, Director of Customer Operations at Employbridge, shares his testimonial of Employbridge's use of StartingPoint to improve their customer operations and customer experience.

Introducing Teramind BI Reports

Teramind is proud to introduce our new Business Intelligence reporting functionality. Having the platform with the strongest breadth and depth of captured user data, we've enhanced our reporting capability to allow information to be presented in multiple dimensions. This will allow for faster and more accurate investigations and user analytics.

How we automated the handling of MySQL primary failovers in DBaaS

[In part I of this blog series we saw an overview of our DBaaS design. In this blog (part II) we discuss the automated MySQL primary failover design in some detail.] We use the hashicorp consul and a custom consul watcher service, along with the orchestrator service, to inject proxySQL route changes in the event of a MySQL primary failure in a shard. Consul cluster

Design an Effective Board Performance Evaluation

A regular board performance evaluation helps the board improve and execute better governance. Periodic performance evaluations are necessary to pinpoint pain areas that should be looked into to increase the board’s effectiveness and an organization’s compliance purposes. Here is a list of things to consider when designing an effective board performance evaluation.