If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend, providing you with a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

Managing multiple help desks across different departments and teams is challenging. And working with various vendors adds an extra layer of complexity, inefficiency, and expenditure. But there's a way to integrate multiple help desks into one ITSM solution, as you can see in this video! Having a single point of contact has many benefits, including: So, what are you waiting for? Unify the help desks of multiple departments into InvGate Service Desk and consolidate your IT, HR, Finances, and Maintenance service offering!

Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore X InvGate Service Desk automation ideas in this video, and boost your support efficiency!