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InvGate

InvGate

13 Tips to Boost Your Ticket Queue Management - And Prevent it From Piling up

Aug 10, 2023 By Melisa Wrobel In InvGate
Effective Ticket Queue Management prevents tickets from piling up on your service desk and ensures that customer issues are addressed promptly. On the other side of the road, an overloaded ticket queue can lead to delayed responses, frustrated customers, and a drop in overall customer satisfaction. If you haven’t defined a clear ticketing process flow, or your customer base suddenly starts growing, you might find that your queue gets messier and more difficult to manage.
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InvGate

License Harvesting: How to Detect Unused Software Licenses to Save Costs

Aug 8, 2023 By Emiliano Pardo Saguier In InvGate

License harvesting allows organizations to optimize their software investments and reduce overall IT costs. Detecting unused licenses is especially relevant since roughly half of all installed software and licensed SaaS applications are unused by employees – costing organizations approximately $44,743,651 per month.

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How to Configure a Service Desk | InvGate Service Desk Admin Walkthrough

Aug 4, 2023 By InvGate In InvGate
When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away. In this service desk admin view walkthrough, you can clearly see how to configure a service desk.
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InvGate

CMDB Definition, Benefits, And Best Practices

Aug 3, 2023 By Emiliano Pardo Saguier In InvGate

Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.

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InvGate

InvGate Service Desk-Active Directory Integration Walkthrough

Aug 1, 2023 By Melisa Wrobel In InvGate
If you are looking to unify User Management capabilities into your IT Service Management solution, the InvGate Service Desk and Active Directory integration will do the job. By connecting these two tools, you can centralize user accounts, automate user provisioning, and enhance security measures throughout your IT Support process. Join us as we walk step by step through the configuration process and explore how this integration can positively impact your ITSM operations.
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5 InvGate Service Desk Features to Boost Service Desk Managers' Performance

Jul 28, 2023 By InvGate In InvGate
Service desk managers monitor the service desk performance and thus need a tool that adapts to their specific needs. In particular, these service desk software features will boost help desk managers' productivity: See what these look like on InvGate Service Desk in this service desk manager view walkthrough.
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InvGate

InvGate-Okta Integration: Step-by-Step Guide

Jul 25, 2023 By Melisa Wrobel In InvGate
If you’re looking for a way to streamline authentication and provisioning in your IT Asset Management operations, the InvGate Insight-Okta integration might just be what you’re looking for. Okta’s Identity and Access Management capabilities fully complement InvGate Insight’s packet of ITAM features. Through a centralized Identity and Access Management System, when combining these tools, you will be able to streamline and secure your User Management processes.
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InvGate Service Desk | Agent View Walkthrough

Jul 21, 2023 By InvGate In InvGate
If you're looking for service desk software, you need to know exactly what functionalities it provides to your agents. After all, its features are critical to understanding if the ITSM solution adapts to your organization's needs. But that's not all; you also need to confirm that the tool is user-friendly enough to avoid a steep learning curve. In this Agent View Walkthrough, you can clearly see what a service desk technician sees and experiences when using InvGate Service Desk.
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InvGate

How to Integrate InvGate Insight With Active Directory

Jul 20, 2023 By Melisa Wrobel In InvGate
Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard their data. And that’s exactly what integrating InvGate Insight with Active Directory (AD) and Azure does. The combined power of these platforms enhances User Management capabilities and establishes a robust framework for identity provisioning and authentication. But, that’s not all!
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InvGate

InvGate Service Desk and FileWave Integration to Increase Your Agents' Productivity

Jul 18, 2023 By Melisa Wrobel In InvGate
If your organization works with one of these tools, integrating InvGate Service Desk and FileWave becomes crucial in harmony to streamline your IT operations on all fronts. In this article, we will explore the full scope of benefits of combining IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. You'll find that implementing this integration is straightforward and will soon reap the benefits of a unified and efficient IT Management system.
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