Teams | Collaboration | Customer Service | Project Management

HR Service Management: How to Use Service Desk to Ensure Service Delivery

Mar 28, 2025 By InvGate In InvGate
In this video, we explore HR Service Management (HRSM) and how it can transform your HR operations. From streamlining processes to improving employee satisfaction, HRSM offers a strategic approach to optimize service delivery. Watch as we break down the key concepts, benefits, and steps for successful implementation! 00:00:00 – Introduction 00:00:40 – What is HR Service Management? 00:01:42 – The HR Help Desk 00:02:41 – Benefits of HR Service Management 00:03:56 – Implementing HR Service Management 00:04:41 – Conclusion.
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InvGate

25+ Best IT Asset Management Software Options in 2025

Mar 13, 2025 By Emiliano Pardo Saguier In InvGate
Finding an IT Asset Management (ITAM) tool can quickly become a headache. With so many ITAM tools on the market, navigating their specifics, potential, and features can be a slow and sometimes confusing process. If you’re in this situation and need some clarity in your search process, don’t worry. We’ve done the homework for you.
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InvGate

Request Management Software: What it is And Why it Matters

Feb 26, 2025 By Natalí Valle In InvGate
IT teams often struggle with service requests that pile up without a good system. This leads to delays and frustrated users. Request Management software helps teams process and track service requests in an organized way. Studies show that 80% of users measure their satisfaction with IT services through one thing: speed of resolution. This makes efficient request handling crucial for maintaining user confidence in your IT department.
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What is a Ticketing System? Learn All The Basics And Its Benefits

Feb 14, 2025 By InvGate In InvGate
Are you looking to streamline your support processes and enhance customer satisfaction? Discover the power of a ticketing system in this informative video. We'll explore the essentials of a ticketing system, common mistakes to avoid, and what features to look for in these tools!
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InvGate

InvGate Renews SOC 2 Type II Certification

Feb 5, 2025 By Celeste Mottesi In InvGate
We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification for the 2023-2024 period. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.
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InvGate

Freshservice vs. Zendesk Comparison: Which One is Better? [2025]

Jan 23, 2025 By Celeste Mottesi In InvGate
If you are trying to compare Freshservice vs. Zendesk, you’re probably facing the daunting task of choosing a service desk software for your company. After talking with thousands of service desk buyers, we identified some everyday needs and pain points that the vast majority of organizations face while choosing the right service desk solution for their IT or Enterprise Service Management efforts.
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InvGate

The 10 Best Incident Management Software in 2025

Jan 8, 2025 By Emiliano Pardo Saguier In InvGate
Including Incident Management software in your IT Service Management (ITSM) strategy has become critical for maintaining the seamless operation of business IT systems. In this article, we’ll delve into the indispensable role Incident Management solutions play in today’s technology-driven workspaces.
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InvGate

The Top Skills for Help Desk Agents

Dec 30, 2024 By Natalí Valle In InvGate
Every company relies on the help desk skills teams have to keep operations running smoothly. The ability to diagnose issues, resolve user concerns, and manage systems effectively forms the backbone of their work. However, the demands on help desk personnel extend beyond technical know-how; interpersonal skills and adaptability are just as vital.
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