Teams | Collaboration | Customer Service | Project Management

InvGate

InvGate

Employee Development: The Path to Boost Performance and Growth

Jul 17, 2024 By Natalí Valle In InvGate
The Great Resignation has shaken up the job market, with millions quitting their jobs in search of better opportunities. Now, companies are realizing that investing in employee development is no longer just a "nice-to-have"—it's an essential strategy for attracting, retaining, and empowering top talent. The data is clear: organizations that prioritize upskilling and reskilling their workforce are far more likely to thrive. The future of work demands agile, adaptable teams who are lifelong learners.
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InvGate

Key Takeaways from Forrester's Top 10 Emerging Technologies for 2024

Jul 17, 2024 By Natalí Valle In InvGate
If you're looking to give your business a competitive edge, it's worth paying attention to emerging technologies. The latest Forrester report highlights the top 10 technologies for 2024 that can provide businesses with a significant advantage. It offers valuable insights for tech leaders, guiding them in making informed decisions that balance immediate benefits with future growth. Let’s break down the report, the key technologies it covers, and their potential impact on businesses.
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InvGate

Introducing InvGate Service Desk's Virtual Agent For Microsoft Teams

Jul 8, 2024 By Celeste Mottesi In InvGate
Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.
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Are IT people socially awkward? Debunking 4 IT stereotypes

Jul 5, 2024 By Ignacio Graglia In InvGate
Let's clear the air from the get-go: IT can be frustrating. We've all had a moment where our interaction with the IT department left us grumbling. But these experiences often give rise to IT stereotypes and myths.How many of those perceptions are still valid today? Are we clinging to an outdated image of what an IT worker is like?
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The Ultimate HR Service Delivery Handbook

Jul 4, 2024 By Kimberly Yánez In InvGate
In the realm of human resources, HR service delivery determines how effectively an organization can support its employees and meet their needs. This practice refers to the solutions, processes, and models a company uses to deliver services to employees, including onboarding, payroll, benefits enrollment, and document management. This handbook is designed to provide a comprehensive guide for HR professionals looking to optimize their service delivery processes.
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Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

Jul 4, 2024 By InvGate In InvGate
If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend. This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.
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InvGate

Securly Pass: eHall Pass Management Software

Jul 2, 2024 By Jorge Farah In InvGate
In the dynamic environment of modern K-12 schools, the traditional paper-based hall pass system is becoming increasingly outdated. These systems often fail to meet the evolving needs of schools, leading to challenges in student accountability, safety, and instructional time management. Enter Securly Pass, an innovative ehallpass system designed specifically for K-12 schools. This comprehensive solution aims to improve student accountability, increase safety, and maximize instructional time.
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InvGate

The Essential Guide to Creating a Service Catalog

Jul 1, 2024 By Ignacio Graglia In InvGate
Imagine a place where every employee can find accurate answers to their IT questions and requests — a centralized hub where every service offered by the IT department is organized, described, and well-explained. This utopia within the IT Service Management (ITSM) world is known as the service catalog, and we're here to guide you in building one that is both effective and easy to navigate.
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Career Development in IT: 5 Pros Weigh in [+Free eBook]

Jun 28, 2024 By Jorge Farah In InvGate
Unlocking career development in IT can feel like an exciting adventure, full of opportunities to learn, grow, and connect with others. On the flip side, it can also be overwhelming due to the many possible paths, constantly evolving technologies, and high expectations. In this article, we're sharing expert advice straight from the pros on how to move forward in the IT world.
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HR Service Management: How to Use Service Desk For HR Teams

Jun 21, 2024 By Ignacio Graglia In InvGate
Let’s imagine for a moment that you have no idea what HR Service Management is, and picture how many Human Resources departments used to operate just a few years ago. Even today, some HR teams rely on manual processes, like chasing down signatures from legal or making trips to the IT department for hardware requests. It’s clear that this isn’t the most efficient way to handle HR services within an organization. Fortunately, there’s a more streamlined and effective approach.
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