Teams | Collaboration | Customer Service | Project Management

Rocket.Chat

Why Distrito moved from Slack to Rocket.Chat (and any startup community should do the same)

Supporting 250 startups from Brazil, Distrito is an innovation platform that helps startups to succeed and support the digital transformation of Enterprises. Their mission is to uplift startups through a Strong Innovation Ecosystem focused on Community, Leap, Venture, and Data Mining. In order to bond their ever-growing startup community and manage their team of 140 people, implementing a comprehensive communication tool was not only a necessity but also inevitable.

What Is Omnichannel? (And Why It Is So Crucial For Businesses)

What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey has become shorter.

All aboard! Rocket.Chat 3.6 is here

The two words that every Rocketeer loves: New Release! In Rocket.Chat 3.6, as usual, we have a lot of exciting new features, improvements and bug fixes to tell you about. To make sure you don’t miss a thing, we selected the most important features and listed them below. In this month’s release, all of the features and improvements can be enjoyed by everyone – everything is available on our Community version. *If you wish to view the complete list of updates, click here.

Top 8: The Most Popular Rocket.Chat Apps

Everyone loves apps. They can be fun, useful, or simply automate tasks, making life easier. As users might not be aware of the awesome Rocket.Chat apps offered by our growing Marketplace, we’ve decided to create a list of our favorite apps, tested and used by our internal team and community. Check it out!

Rocket.Chat Named to Constellation ShortList for Enterprise Group Messaging

We’re happy to announce that Rocket.Chat, the leading open-source communication hub, was named to the Constellation ShortList™ for Enterprise Group Messaging in Q3 2020. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for the early adopters and fast follower organizations.

How The 3rd Largest Bank in Latin America Increased Its Support Efficiency by 80% With Rocket.Chat

In 2016, the financial institution used to have different communication channels to support its 100M+ customers: Skype for video calls, a mobile app, website, phone, to name a few. Having so many complex tools around is more of a hassle than a solution. Here’s why.

Rocket.Chat is now ISO 27001 certified!

We are excited to share great news with you: Rocket.Chat has obtained the ISO 27001 certification! As part of our ongoing efforts to always strive for excellence in everything we do, this is a testament to our commitment to security for all our users. Read more about what this means for you and what we are up to next.