We’ve redesigned our dashboards, and added a grouping feature to make our TV dashboards the simplest, clearest way to share key numbers with your team. Oh, and we’ve rebranded too.

Is anyone not sold on the benefits of becoming more data-driven? Data brings a wealth of benefits, enabling a world where intuition, gut-feel and conjecture give way to hypotheses validated by concrete information. But even if data is the new oil, finding an effective way of extracting it is easier said than done – just like oil, it’s liable to spills, hard to refine and difficult to manage.

Goals are crucial for team performance and satisfaction at work. They’re also the building blocks for your business’ vision, and help your team translate that vision into reality. But setting the right goals is a fine art, and if you’re not careful it can cause more harm than good. To help you get it right, here’s a curated list of goal setting resources.

You and your team want to make the company vision a reality. To do this, you of course need a well-defined strategy. But you also need to make that strategy crystal clear for the whole company. And your team needs to feel excited by it, pull in the same direction, and have the power to take consistent action. While most companies already aspire to work like this, it’s hard to achieve in practice. Here are some of the challenges you may be up against.

To stop micromanaging, and give your team more autonomy, you could just follow the advice of William McKnight, the founder and one-time president of 3M: “Hire good people and leave them alone.” Unfortunately, it’s not quite so easy in practice, so in this article we’ll cover...

A KPI is a numeric measure of performance for any activity that’s important to your business. Sometimes known as a ‘performance measure,’ the term KPI is often used interchangeably with ‘metric.’ The only real difference between the two is the word ‘key.’ KPIs are important metrics that you really care about, but a metric is any number that you track.

Aside from an office dog, KPIs might just be the best thing you introduce to your company. After all, they give you the power to measure performance and ultimately improve. But, like an office dog, KPIs should be chosen carefully. Otherwise they can distract teams, damage morale, and generally cause chaos. To help you avoid the pitfalls and get the most from KPIs, here are some tips for setting them.

Motivation is obviously essential for your team’s performance and happiness. And if your company needs any kind of creativity to survive then a certain type of motivation is more effective (spoiler: it’s the intrinsic one). For this reason, most forward-thinking companies are moving away from traditional, extrinsic forms of motivation. But does this mean that "carrot and stick" is officially dead? Not quite.

Last year our friends at Zendesk launched The Zendesk Suite — a one-stop solution for companies looking to provide amazing omnichannel customer service across email, phone and live chat.