Teams | Collaboration | Customer Service | Project Management

Collaboration skills are essential for any team and an individual’s success. It seems like a simple thing to be able to operate like a well-oiled machine, but the truth is it’s not nearly as easy as one thinks. Whether you’re already part of a team or are still building one, the question about how to get members on board and to work together seamlessly has probably come to mind.

Looking to outsource your software development operations? Over the last few decades, software development outsourcing has experienced tremendous growth. Around 64% of all companies now outsource their entire development process! But what is software development outsourcing and how do you do it? In this article, we’ll cover what it is, the benefits and drawbacks of doing it and give you some helpful tips to outsource your software activities seamlessly.

From Shanghai and Beijing to Mumbai and Bangalore to London, Stockholm and Toronto, the startup ecosystem has seen dramatic growth around the world. From the findings of Rise of the Global Startup City, the world’s top 10 cities account for 61% of venture activity in the latest three-year period, which was just 56% a decade ago. Smartphones are the significant game-changer here, which opens the floodgates for startup enthusiasts by providing them the business platform at competitive pricing.

Looking for the right BPO softwares for your call center business? With hundreds of business process outsourcing tools available, finding the best ones for your call center can be confusing. To help you out, we’ll cover the various types of call center tools and also highlight five essential BPO softwares you need in this article.

Recently, working remotely has grown dramatically in popularity primarily because it gives workers a lot more freedom and saves companies money. However, is this just a trend that will soon dissipate, or is it here to stay? The numbers speak for themselves. Remote work will soon become the new norm, as per a report from GetApp the number of people working remotely on a weekly basis has grown by nearly 400% in the last decade.

Want to learn about the latest tools and trends in call center technology? In this article, we’ll go over some recent call center tech trends and even give you some helpful tools and tips to improve your call center operations.