Teams | Collaboration | Customer Service | Project Management

The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce. While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater work opportunities. The consequence? Outsourcing companies started finding it difficult to control turnover and retain their top talent. According to the 2021ICMI report, the average employee turnover rate in a contact center was 58% year on year.

Time tracking is a powerful business tool every workplace needs to boost productivity, encourage employee accountability, identify profitable areas, and do much more! However, if implemented poorly, employees may feel they’re being spied on, leading to a distrustful work environment. This can negatively impact employee engagement, productivity, and loyalty to the organization. In this article, we’ll explore six reasons why time tracking is bad and how you can fix that.

Human Resources (HR) is an integral part of any company, and a Business Process Outsourcing (BPO) company is no different. A Human Resource Management (HRM) team is responsible for maintaining the employer-employee relationship. This must be done throughout the phases of the employment cycle, from recruitment and onboarding to exit management. Several unique HR challenges in the BPO industry may arise due to a high employee volume, high employee turnover, and rigid client requirements.

The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways to adapt to a remote work environment and move away from on-premise technology and in-house call center representatives. In doing so, many faced challenges, which proved to be lessons in disguise.

Rippling is a complete employee management software that functions as an all-in-one Human Resources (HR), IT, and payroll solution. It’s a popular alternative to other Human Resource Information System (HRIS) solutions like BambooHR and Gusto. Moreover, Rippling added time tracking to its list of offerings in 2021. Wondering if Rippling time tracking is right for your business?

If you run a Business Process Outsourcing firm, you already know it’s the best time for the BPO industry. Numerous businesses worldwide are relying on outsourcing companies to access work flexibility and cost-efficiency. However, with the growing demand for Business Process Outsourcing services and the need to provide greater efficiency, outsourcing companies need a proper BPO management toolkit – now more than ever. What’s that? Why’s it important? Don’t worry.

Klok is a convenient time tracking software with a simple design and user-friendly interface. Its minimalist features make it the perfect solution for basic time management. But what if you want more from your time tracker? If it isn’t the right choice for you, there are plenty of Klok alternatives to explore with additional features for performance management. In this article, we’ll explore the best Klok alternative tools, including their key features, pricing, and customer ratings.

Choosing between offshore vs onshore is a major business decision for most companies while scaling up. As a business owner, you can either offshore your business processes by sending them outside the home country or continue to expand while staying onshore, within your own country. Both are popular business models that help a company improve its bottom line. So how do you choose one for your business? In this article, we’ll explore offshore and onshore processes in detail.

Redmine is a project management and issue tracking software that’s written using the Ruby on Rails framework. It’s primarily used by developers and offers a basic time tracking feature. With this feature, users can track the amount of time they work on a particular project or issue. But how does it work, and does it have any alternatives? In this article, we’ll look into how to use the native Redmine time tracking feature.

Microsoft SharePoint is a web-based collaborative platform for document management and sharing. It’s available as SharePoint Foundation (a free service) or SharePoint Online (a paid service). The platform is widely used since it integrates seamlessly with Microsoft 365 (Office 365) apps, like Microsoft List, Azure AD B2B, Microsoft Teams (MS Teams), and more. So, it seems obvious that businesses using it would want a SharePoint time tracking solution.