As a business owner, using workforce optimization (WFO) strategies can increase your company’s employee productivity and operational efficiency. And the easiest way to reap these benefits is by utilizing workforce optimization software. The software integrates data from various sources, such as your contact center, back-office, etc., into one unified solution. These data-driven insights allow you to make faster and more informed business decisions.

Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.

Computer monitoring software is a favorite among companies that have adopted hybrid and remote work models in the recent pandemic years. It tracks and monitors your employees’ productivity levels, how they spend their work hours, projects they’re working on, etc. This gives you accurate insights into an employee’s performance regardless of where they’re working from. But with thousands of computer monitoring tools available today, which one should you go for?

Burnout is a severe challenge that affects many employees, leading to significant absenteeism and a decrease in workplace productivity. In Belgium, for instance, a staggering 66.4% of those on disability for psychological reasons cite depression or burnout as the cause. This issue is mirrored across OECD countries, where nearly half of the workers with mental health issues have missed work in the past year.

Adam Weber, Chief Evangelist at 15Five, recently gave a webinar titled “5 Secrets of the Top 5% of HR Leaders,” during which he provided helpful insight on what makes the best HR leaders stand out. One of the main topics of conversation was the passion behind choosing a career in HR. This blog article explores the core of such enthusiasm and what it implies for future human resources specialists.

The workplace is one of the most important social resources in a typical American adult’s life. Fifty-four percent of Americans with close friends made at least one of them through work — their own or a partner’s — according to 2021 research from the Survey Center on American Life. Adults in the U.S. are more likely to make friends at work than in any other way, including school, the neighborhood, or through existing friends.

The COVID-19 pandemic changed the way many of us work. During the lockdowns, working from home became the norm. However, as the world returns to normal, a new trend has emerged: the rise of the ‘WFH husband.’ This term refers to the increasing number of men working from home while their wives return to the office.

Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using Zoom, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly. We’ll also cover the tool’s key features and pricing to help you determine if it’s the right video tool for you and your team.

In the wake of the pandemic, big law firms have successfully transitioned from remote work to hybrid office attendance policies. Despite initial concerns, a recent survey by Thomson Reuters reveals that these policies have been embraced with enthusiasm by law firm employees. The survey, which included responses from over 350 employees across 100+ large law firms, sheds light on how these changes have impacted employee satisfaction and office engagement.

Microsoft Teams is a great tool for workspace communication and project planning. It offers several features like Microsoft Teams channel, video meetings, task lists, Microsoft planner, and meeting whiteboards. You can also use various Microsoft Teams integration tools for an all-in-one solution. So it definitely does make employee collaboration super easy but is it really the right tool for time tracking and employee management solutions? Moreover, how does Microsoft Teams time tracking work?