How do I create a report on the number of tickets created by users in Explore?
Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Why can't I access Explore?
Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface.
The Zendesk AI Effect
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
How can I start using Zendesk Explore?
Navigate the Explore sidebar, manage your admin settings, and learn about dashboards, reports, and datasets.
What is Net Promoter Score (NPS)? a complete guide
Net Promoter Score helps companies measure loyalty and customer enthusiasm. Leverage NPS metrics to enhance CX and boost your bottom line.
Workflow: How to track problem and incident tickets
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
Customer perception: Definition, importance + how to improve it
Customer perception is the opinions, feelings, and beliefs customers have about your brand. Here's how to build, improve, and influence it.
What is a cloud call centre and how does it work?
A cloud-based call centre is a more convenient alternative to traditional call centres for many small businesses. Learn how they work and who can benefit below.
ChatGPT vs. Bard
Gemini and ChatGPT are generative AI tools that can help users find answers, write content, generate code, and more. Learn how they stack up below.
Getting started with Zendesk QA: Scorecards
Create your own custom scorecards to review your team's performance.
Zendesk: Reinventing customer and employee service in the AI era
We're Zendesk, and we're reinventing the service experience — again. Zendesk makes customer and employee service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk Platform: Insights to Connect and Protect Data
In our recent event, we explored how the Zendesk Platform can revolutionize your customer and employee service experience. Attendees discovered essential features that securely connect business and employee data across systems, optimizing workflows for both employees and agents. The session included live demos showcasing these powerful tools in action!
Route tickets based on support address
Automatically direct incoming Support tickets to your groups based on the support email address.
Building your ideal Zendesk account - Part 1: Organizing your team
On March 4th at 11:00 AM CST, the Zendesk team hosted the first weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Part 1: Organizing your team. In this session, the team discussed the importance of planning your workflow and covered key features such as roles, groups, organizations, and user and org fields.
Workflow: How to make a reopened ticket unassigned
Learn how to use Zendesk triggers to reset the assignee field when a customer reopens a solved ticket. Ensure efficient ticket routing. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Escalation management: Best practices + how to manage it
Escalation management can help organisations solve customer issues quickly and efficiently. Learn how you can bring it to your organisation.
How to build a customer referral programme in 2025 (+ templates)
Customer referral programmes can help expand your audience and generate ongoing revenue. Learn how to build one and leverage our free templates today.