What's Good: Chatbots in Zendesk Chat
Zendesk's chatbot solution lets you easily integrate AI-powered bots into Zendesk Chat so you can give your customers faster support & your agents a helping hand.
Teams | Collaboration | Customer Service | Project Management
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Chatbots
When is it best to use chatbots vs. humans for customer service?
A common misconception is that chatbots are intended to solve 100% of problems and completely replace human agents. This is not the case. At this time, chatbots are most useful for solving the repetitive interactions that humans don’t need to spend time on—which allows humans to focus on the high priority case drivers where they’re needed most. There’s a time and place to offer support with a chatbot versus a human.
Omega-bot Simple zulip chat bot
Omega-bot is a zulip chat bot into which lot of features are integrated.
Introducing Zendesk Answer Bot
Answer Bot works right alongside your support team. It uses machine learning to help answer your customers’ questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.