The financial and banking industries have undergone remarkable growth in recent years. Banking Technology, or FinTech, is a cutting-edge program created for the financial sector to give their customers next-level customer support via chatbots. The goal of chatbots for fintech is to provide clients with the most flexible assistance possible while also serving as a guidance channel to help them better understand their demands.

Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. The only certainty is that the quality of customer experience (CX) is more important than ever. There’s a good reason why you should be ranking CX high in your priorities for the coming year.

A Homage To The Internet’s Most Famous Customer Experience Research Study. If you’re in the customer experience space, you’ve probably heard a handful of these customer experience statistics: And lastly, the finding that may be responsible for more corporate buy-in on customer service and CX improvement over the last 4 years.

I’ve never flown with Frontier Airlines, but I know people who have. Imagine this. You’re at the gate waiting to board as the scheduled flight departure time is here. Agents on the ground are trying to check passengers in and deal with last-minute changes and requests. Passengers are directed to the airline’s app to help resolve the requests and issues, yet the app is not working on your phone.

It’s no surprise that eCommerce is booming worldwide, and the pandemic has only fueled its surge. How are eCommerce brands performing from a customer service standpoint? Are they delivering the speedy resolutions that consumers have grown to desire and expect? As eCommerce and CX go hand in hand, Netomi’s research team set out to investigate. This time around, we opted to narrow our scope of focus.