Teams | Collaboration | Customer Service | Project Management

Customer Support

A History of Customer Support Technology

There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.

9 Best Shopify Dashboard & Reporting Apps of 2024

Shopify store owners who are business-savvy know how important it is to stay on top of key metrics and reporting. Although Shopify offers its own in-app analytics package – Shopify Analytics, it can be limited by some of its features. That’s why many Shopify users incorporate 3rd party apps to help with their Shopify reporting, and reduce the amount of friction involved in tracking their online store’s performance.

How to report on multiple Shopify stores using one dashboard

Shopify users are an entrepreneurial bunch – so it’s not surprising many of them manage more than one Shopify store. Whether you own multiple businesses, have multiple store locations, or just manage multiple brands under the same umbrella, it’s common to set up these ecommerce sites as seperate stores on Shopify.

7 best sales dashboard software & tools to use in 2024

The best sales leaders know how important it is to stay on top of metrics and sales KPIs. In fact, McKinsey research from 2022 showed how taking a robust, data-driven approach to B2B sales can increase sales growth as much as 25%. Choosing the right sales dashboard software is not always easy, with many different tools on the market which are better (and worse) for different business types.

7 Best KPI dashboard tools for businesses in 2024

In the fast-paced business world of 2024, keeping a close eye on your company's Key Performance Indicators (KPIs) is more important than ever. That's where KPI dashboard tools come in. It’s not just about tracking numbers for the sake of it. It’s about building a data-driven culture, where everyone in the team knows how they are performing against strategic goals. Where team members can spot important changes to key metrics and react fast.

Elevating Customer Support: Five Goals to Focus On

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

The Ultimate Guide to Choosing Customer Support Software

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Is your company prepared to deliver exceptional post-sale customer support?

5 ways your dashboard can improve team engagement this festive season

As the end of another year approaches, you may be counting down to the start of the festive period (or maybe even dreading it). This time of year can go one of two ways, either you’re very busy finishing up before January, or your team begins to wind down and get into the holiday spirit. Either way, this can cause a shift in the way your team is working. In this case, we’re specifically referring to the engagement with key metrics.

Best Practices for Growing Your Customer Support Team

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. To add a personal touch, or when virtual tools do not result in a resolution, companies must still provide the option for customers to talk to a human.