Teams | Collaboration | Customer Service | Project Management

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

Here at Time Doctor, we know that third-party integration capabilities have become an important factor when selecting the best software for your teams. The more integrations we can offer, the more insightful we can make your time tracking capabilities and the bigger impact that can make on your organization’s overall productivity.

In this post, we’ll start by sharing: Then, we’ll list four other time tracking and payroll software options, so you can make a better-informed decision.

One of the biggest problems that most organizations deal with these days has less to do with the sheer volume of data they're working with on a daily basis and is more about just how much of it is unstructured. Unstructured data, as the term suggests, is that information that either doesn't have some type of pre-defined model, or that isn't organized in any pre-determined way.

Workpuls’ new feature provides you with the option to log into your Workpuls account via Google or Slack account.

Buyer expectations are higher than ever, and many companies sell long-lived products that depend on strong customer relationships. The best product management software goes beyond the development and deployment stages and includes features for building a strategy around the entire lifespan of the product.

Business software that is thriving post the remote work culture are those that offer multi-platform support. Especially for project management, it’s about bringing people together. Hence collaboration and usability across platforms are crucial. We’re happy to introduce these new updates in our iOS apps to make your mobile project management experience smoother and more effective.

Employee sentiment and satisfaction are just one part of the larger picture. Find out how to measure and improve the employee experience as a whole.

An interesting thing happened over the last year or so when social division, misinformation, and mistrust was blossoming around the world: Businesses became the most trusted source of information. Edelman’s 2021 Trust Barometer shows the public trusts businesses over Non-Governmental Organizations, Governments, and the media. Despite the concern some have over AI and data gathering on customers, companies are still coming out on top.