Teams | Collaboration | Customer Service | Project Management

“Transactional email is complex, and for most teams, it’s a tedious afterthought rather than a first-class citizen,” according to Postmark, an email API provider. When it comes to both transactional and triggered email, many software teams assume that the logical next step is to start building their own notification system. But moving down this path without a clear view of the complexities and the size of the undertaking might not be the best solution for your business.

Workplace flexibility is a key topic in the future of work that the pandemic has only accelerated. However, there are multiple benefits of employees working remotely for organizations that go beyond pandemic prevention. The future of work can’t be envisioned without flexibility. Companies across the world are asking employees to work from home. Hence, remote work has become the new normal for businesses and workers alike.

Interested in learning about remote desktop security? With the COVID pandemic, most businesses had to transition to virtual work unprepared. And this became a prime opportunity for attackers to launch RDP (Remote Desktop Protocol) attacks on public-facing servers with unpatched vulnerabilities. Don’t worry. It’s never too late to work towards ensuring remote desktop security. In this article, we’ll cover everything about remote desktop security and its risks.

Remote workforce management became a hot topic more than ever during the global pandemic. But, remote work is here since long. Statistics show that about one in four workers in the US were working remotely before 2020. But since the start of the global lockdown, we have seen an astronomical increase in the number of people working remotely. Another recent study published by the Harvard Business School indicates that the trend is bound to continue.

Customer support KPIs (key performance indicators) allow you to understand what level of service you’re providing for your customers, including how long they have to wait and if they’re happy with the outcome of the interaction. KPIs also help you communicate your support team’s contributions to the rest of the business. But there are many ways to measure the performance of your customer support team: response times, number of interactions, time to resolution, and much more.

Many organizations only embrace cybersecurity as a bottom-line business priority after years of unprecedented, expensive and significant data breaches and cybersecurity incidents. More than 80% of small and medium-sized businesses (SMBs) view IT security as a top business concern, and 75% of corporate executives rank cybersecurity enhancements as a pressing issue in the year ahead.

A chatbot is an AI virtual tool made to simulate a conversation with a user through apps, websites, and even on the phone. With a chatbot, you can sell your products, get appointments for your services, and provide customer service, all around the clock In this article, we’re going to show you how twenty-five companies use chatbots to boost sales and engage with their customers in the best way possible.

Leaders from Monzo Bank, Octopus Energy and Slack on how getting corporate culture right allows teams to thrive

Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.

Working outside of the office space has become more popular since the inception of the global pandemic. Some people were already working remotely before the lockdown and were familiar with the remote work model. Unfortunately, many organizations, forced to embrace remote work, are struggling to cope with the challenges of leading remote teams. Many virtual leaders do not know how to inspire productivity in remote employees.