Teams | Collaboration | Customer Service | Project Management

Customer Experience (CX) is increasingly becoming the single most important factor which can sway customer loyalty. That means that even if you have a better product, you can lose market share to your competitor, who provides a better experience to the customer at every touchpoint through the customer lifecycle. That includes during trial, purchase, support, renewals, or product usage. With digital transformation shaping businesses in the last decade, our reliance on IT is accelerating.

When most people think of live chat, they think of customer support. But it’s also a sales rep’s secret weapon. That’s because chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities.

There are a lot of schools all over the world struggling to get by at the moment. Many of us at Teamwork have kids and we want to do our bit to help. That’s why we’re offering two of our most popular products completely free to schools for the rest of 2020.

Leaders at Automattic, Glitch and Zapier share the glue that binds their work-from-home culture

Remote working has been the solution of countless companies to the ever-present problem of burnout. Companies that don’t offer remote working options have had to deal with resignations en masse as a result of their unwillingness to evolve — but you don’t have to. If you want to adapt to remote working trends before you lose your skilled employees then you’ve come to the right place.

With all the uncertainty around COVID-19, we’re contingency planning, and we know you’re probably doing the same. We’ve compiled a list of our product features and ideas to help your team continue to work effectively. Best of all, most of these utilize tools that are already included in your subscription.

Working remotely is not just for the privileged few anymore. It has continued to gain popularity over the years but never has it been as important for companies as today. With the COVID-19 virus forcing many businesses to adopt, or at least explore, remote work, those who are yet to embrace remote working culture are faced with chaos and uncertainty. It’s evident that everyone needs to be prepared for the unexpected and become remote-ready.

For a variety of reasons, be it a cultural shift in the workplace or a major event like COVID-19, more companies have employees working remotely with little to no in-person interaction. And, for every time there's a remote employee, there's also someone who's tasked with managing a remote team. So, how can you keep a support team happy and working together when they are 10, 100, or even 1,000 miles apart? Here are 7 tips for managing a remote customer support team…

Learn six practical ways to help you stay connected—and make a difference—while working remotely