Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an unlimited number of customers or external users at no additional cost. Below are some useful features available with our MFA.

Someday, artificial intelligence will break time boundaries, days will have more hours in them, but still not enough for us. The thing is, it’s not about how much time you have but how you use it. In this sense, technologies can help us today. “Time is money” is a well–worn cliché and although it sounds hollow, it is by no means devoid of meaning. Poor time management costs companies millions of dollars, reducing the productivity of individual employees and managers.

Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now White Label their web application via the Style tab in Company Preferences. To access this feature, navigate to More Applications > Administration > Company Prefs. > Style. Here you can change the colors as well as the logo that appears for users of your OneDesk account.

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

Mobile apps have become indispensable for almost any job. One way or another, employees use them to access their work platforms from anywhere at any time. And that’s the kind of flexibility we aimed to improve with the new InvGate Service Desk mobile app. If your organization offers multi-site support across diverse locations or provides remote IT support, having a mobile help desk is absolutely indispensable for agents to provide consistent help despite the device where they choose to do so.

Is your business fully equipped to harness the potential of a mobile workforce in 2024? With the Mobile Workforce Management Market experiencing a significant surge, reaching a valuation of USD 3.89 Billion in 2020 and projected to hit USD 10.46 Billion by 2028 at a remarkable CAGR of 13.16%, the need for robust mobile workforce software has never been more crucial.

Are you part of the rapidly growing mobile workforce or leading a team navigating the nuances of remote collaboration? In an era where flexibility and adaptability are paramount, the mobile workforce has become an integral component of modern businesses. As we enter 2024, the need for effective mobile workforce strategies has never been more crucial. This blog explores five key strategies tailored to elevate your mobile workforce management in the dynamic landscape of 2023.

Earlier this year, we relaunched our Android-App on a completely new codebase and switched to a new underlying development framework to enhance stability, performance, and security for our users. Due to this step, some features had to be removed for a while – but they are all coming back.