Teams | Collaboration | Customer Service | Project Management

Latest News

What's new in Teamwork | January 2022

We’ve hit the ground running in 2022 at Teamwork by bringing you exciting new features to kick start the year! A few of the new features released this month are Improved Reports, Dark mode for Android, and Archive Agents in Desk. Check out each feature below in detail and see how you can enhance processes within your team throughout 2022.

Vivantio Continues Streak of Recognition from G2

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer and Momentum Leader in several categories in the G2 2021 Winter Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

What's new in Teamwork | December 2021

With just a few weeks left in 2021, our product teams have been hard at work to bring you some exciting new updates. See the latest features released in Teamwork throughout December, such as Billable & Non-Billable settings, Shared Table views, and much more! Wishing you all a very happy Holiday season!

Vision Helpdesk V5.6.4 Stable Version Released

Steps for the upgrade to V5.6.4 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.4 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Scoro - Favorite Among Professional Services and Project Management Teams

This winter, we’re excited to announce the results of the latest G2 software review, which highlight Scoro as a firm favorite in more categories than ever. The results reflect the continuous development we put into serving the needs of all sectors and sizes of company, with more and more teams turning to Scoro as their end-to-end collaborative work management tool.

HaloITSM New Features Q4 2021

As 2021 has now come to a close, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the final quarter of 2021. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.

Introducing the New OneDesk 'Financials' App (beta)

Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The latest release of OneDesk takes our first step forward in this direction by introducing a new Financials App. This app both centralizes existing financial information as well as adds new functionality to help you manage the costs and revenue you incur when working on projects and tickets.