Teams | Collaboration | Customer Service | Project Management

Audio and video features, plus a few simple ways to bring more customers, partners and tools into your digital HQ.

Service Desk 7, the latest version of InvGate’s Service Desk ITSM solution, has been announced as one of only 10 applications to pass the PinkVERIFY™ ITIL 4® assessment. PinkVERIFY is the industry’s recognized IT Service Management tool certification, helping IT practitioners align with ITIL processes.

In the recent updates, we have been continuously focusing on smoothing out the small creases in Scoro’s workflows – updating and improving our core functionality to match our clients’ (your) business needs. Here’s what’s new in Scoro.

It’s safe to say the way we work has changed forever. Three-quarters (74%) of professionals expect remote work to become the standard, and we’re seeing more and more companies implementing remote or hybrid working policies. This has been accelerated by the pandemic, but the tide was already starting to turn long before that. The number of employees who work remotely at least once per week has grown by 400% since 2010.

Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM. The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.

Craft.io, the all-in-one product management platform, today announced an $8 million Series A funding round led by JAL Ventures, with participation from new investor Fosun RZ Capital, as well as existing investors Inimiti and Ron Zuckerman.

Now anyone can customise the way that work gets done across teams, partners, customers and tools in Slack.