Teams | Collaboration | Customer Service | Project Management

Rocket.Chat 3.18.0 is here with many new exciting features and improvements. In this post, we’ve listed the major updates about Team Collaboration, Omnichannel & Marketplace – check them out below!

We are excited to announce the availability of Courier’s newest provider, Courier Push! We have released Inbox and Toast, two open source React components that exemplify the potential future applications of this feature. With Toast, you can send your user a notification within your web application and Inbox allows you to create an embeddable notification repository so that your user can access all past in-app notifications.

This update to OneDesk was released on August 28, 2021, and added the following new features.

At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents are armed with the right tools and processes to deliver them. But with conversation volume increasing by more than 20 percent year over year, over a growing number of channels, support teams are struggling to keep up. As a result, businesses increasingly turn to AI to provide faster and more reliable service and make teams more efficient.

It's time for a roundup of the features released during Q2 2021 here at Teamwork. We had another busy, yet exciting, quarter as our product teams got to work. In case you missed any updates, check out all of the Teamwork features released over the second quarter of our year to see how each could help your business. We hope you enjoyed the new features released this last quarter, and as always, we’d love to hear your feedback.

Mattermost v5.38 is generally available today and includes the following new features (see changelog for more details).

When managing projects with Scoro, there’s really nothing you Gantt do (was that too much?). With this update, we took our users’ feedback on board, improving the Gantt chart even further and tweaking the chart usability to fit various workflows. See what we’ve been up to.

Today, we’re excited to announce that Scoro is now available in German. As with other language options in Scoro, the German translation is available to both new and existing customers anywhere in the world. German isn’t the only language we’ve added to Scoro in the past year. Clients in 60+ countries trust Scoro on a daily basis, so we feel it’s important to support multiple languages.

Rocket.Chat 3.17.0 is here with many new exciting features and improvements. To give you a clearer view of what’s new, we listed the major updates about Team Collaboration, Omnichannel Customer Engagament & Marketplace – check it out below!

Boston, MA, 27 July 2021 – Vivantio, a leading provider of customer service management solutions, is a finalist in the 2021 SaaS Awards Program in the category Best SaaS Product for Customer Services / CRM.