Telecommuting or remote working is no longer only a strategy to scale up your customer service or globally distributing your support teams. It’s a growing necessity that is more about future-proofing your customer service against business-related uncertainties. Apart from being a developing global necessity, the need for telecommuting also entails the preferences of workers.
Field technicians, as part of their service workflow, are required to execute certain repetitive tasks each day. These tasks improve information dissemination across teams, ensure that the documentation for every service request or task is up-to-date, and help visibility and coordination between helpdesk and field teams. These tasks are of paramount importance for your support and field teams to function smoothly.
Brands such as Google and Facebook have recently announced that they plan on working remotely for the foreseeable future, (or even forever in the case of Twitter). Whether your business is going to follow suit or not, there is one thing that has clearly stood out in the past few months of this new normal – your work-from-home experience is only as good as the tools you use to enable remote work.
Customer service is not as easy as you think it to be. Since customer service represents the face of your company to customers, your support team should be very careful when handling customers and customer issues. One wrong move and it can bring down the reputation of your company. Whether you’re considering a career in customer support or you are looking to hire a customer service representative, here is what you need to know.
AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywood film with that exact two-letter title. It may have been novel then, but as we move into the 2020s, things are very different indeed. Artificial intelligence – a term used to describe a group of technologies – is having an immense impact on everyday life. AI is reshaping processes and activities in a wide range of settings.
The pandemic has begun showing signs of slowing down, and companies the world over are mulling resuming operations to business as usual. The need and demand for a strong, capable, and coordinated customer service team has never been greater. We’ve put together a list of apps that would help you and your team navigate the current situation and any future emergencies, without sacrificing customer experience and satisfaction. /p>
Field service providers routinely receive calls for help from remote places. At Freshdesk, we see our customers responding to field service requests daily and delivering solutions in person—be it fixing a customer’s car or setting up an internet connection for a dairy farm, businesses use Freshdesk Field Service Management to improve lives in a variety of situations.
As a field service provider, it is routine to receive calls for help from remote places. At Freshdesk, we see our customers responding to field service requests daily and delivering solutions in person when helpdesk agents can’t do the same remotely.
During the COVID-19 crisis, the spotlight is on the e-commerce and logistics industry when it comes to providing essential and non-essential goods for consumers. With the lockdowns across the world, these companies are critical to ensuring people are able to get the supplies they need to live on. So what are some of the responsibilities and challenges they face and how can they overcome them, when operating under the current circumstances? We caught up with Sriram Sridhar, the CEO of lateshipment.com.
In the wake of remote work becoming the new normal, businesses today have newfound gratitude for their IT teams. IT admins have been working tirelessly to make sure you have a seamless work-from-home experience by giving you the best technology, warding off bad actors from getting their hands on your company’s data, and onboarding or offboarding employees. In this interview, Prasad, the Chief Information Officer at Freshworks shares what goes on behind the scenes of our IT team.
