In the ever-evolving landscape of Human Resources (HR) and people management, 2024 promises a pivotal year marked by the redefinition of culture, connection, and the future of work. As organizations navigate the complexities of a post-pandemic era, HR professionals emerge as architects and builders of the path forward. This blog series delves into HR’s top priorities for the coming year, dissecting the challenges, opportunities, and strategies that will shape the workplace of tomorrow.

While subject matter experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them. An SME in BPO provides much-needed expertise to efficiently carry out a business function and helps with the smooth transfer of knowledge within the company. As a call center, contact center, or BPO provider, if you’re considering dedicated SMEs for your team, this article is for you.

A fresh and interesting phenomenon in the field of remote work is the “hush trip.” The hush trip concept differs from the widely accepted “workcation” idea in that it involves employees working secretly from vacation locales. Though it may sound appealing, this covert kind of remote employment has advantages, disadvantages, and things to think about—especially around the holidays.

The holidays, a time for celebration, gratitude, and, for many businesses, overcoming the infamous holiday slump, are quickly arriving. As a manager or team leader, you are certainly already aware of the challenges that come with this period. There could be a decline in motivation, a tired feeling overall in the office, and a drop in productivity. But worry not! You can help your staff get over the holiday slump and get them inspired for the new year by following these seven steps.

One of the many indications that Christmas is almost here is the excitement of receiving gifts, along with the air filled with the dazzling lights and pine scent. A recent survey conducted by leading giving platform Snappy revealed that 75% of employees are expecting a gift from their employer this Christmas season. What’s even more amazing is that 57% of employees think that by receiving these gifts, their managers are expressing gratitude and appreciation for them.

Examining HR’s top goals for 2024 explores the essential topic of employee engagement and empowerment, with a focus on fixing tense manager-employee relationship. The modern workplace is changing significantly, and managers are overburdened, which stresses out workers and affects trust. It is clear that managers need more than simply more training as the delicate dance between engagement and trust stands on a knife-edge.

To say it’s been a rollercoaster few years in people management would be an understatement. Although things aren’t back to ‘normal’, we have entered a kind of normalization phase. Workers and managers are collectively figuring out what the future will look like.

The global knowledge process outsourcing market is on the rise and projected to reach a staggering USD 156.5 billion by 2027. But as KPOs gain widespread popularity and newer companies emerge each year, finding one suitable for your business needs and budget could be daunting. What you need is a global KPO directory or a curated list to help you find a perfect outsourcing partner.

Outsourcing a business process to save costs and gain access to specialized expertise is nothing new. Customer support is one business process outsourcing (BPO) service that has seen consistent demand over the last decade. Outsourcing customer support to a high-quality customer service BPO can have significant benefits like increased brand reputation, easy scalability, and better work efficiency. However, it can also cause serious concerns about security and loss of productivity.

In the ever-evolving landscape of Business Process Outsourcing (BPO) industries, staying ahead of the curve in terms of technology is imperative for success. In a recent episode of the Future Workforce podcast, Nick Sinclair, the Founder of TOA Global, shared invaluable insights gained from his company’s journey through the challenges of tech development and digital transformation.