Teams | Collaboration | Customer Service | Project Management

IN THE DARK: How To Prepare Your Customer Service For The Next Facebook & WhatsApp Outage

On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.

The Great Open Source Debate

Tune in as we bring together the greatest minds in open source for a no-holds-barred conversation on the biggest trends in the field today. We are dedicated to sharing open-source knowledge The debate follows an 'agree or disagree' format where, for each statement, the experts need to talk it out until we get some answers. Here’s an example: Open Source creates innovation, not finished products Open Source is not beginner-friendly and has a steep learning curve The experts will weigh in and the audience will get a chance to join the conversation in the live chat.

Community Open Call: Upcoming Changes to Identity Management Integrations

Check out the recording for the discussion with Rocket.Chat's community around the upcoming changes to Rocket.Chat’s identity management integrations. Speakers: VP of Product - Chris Skelly CEO - Gabriel Engel Chief Opportunities Officer - Sing Li CTO & Co-Founder - Rodrigo Nascimento

THE NAKED TRUTH: 5 Ways Messaging Apps Are Exposing Your Conversations

Here’s the naked truth. 😮 We’re living in the surveillance economy. Privacy. A basic human right. One which is in constant attack in 2021. The communication platforms that were meant to bring us closer together, ended up prioritizing their own earnings over our rights to data privacy, security, and ownership. Here’s another fact. Most people don’t quite understand how their data is being exposed.

Hybrid Work and Enterprise Communication Trends

⚡ With the emergence of remote and hybrid work, workplace communication has become top concerns for organizations across the world. 👉 Join our world-class speakers Marius Neidlinger (Rocket.Chat), Markus Kirsch (Rocket.Chat), Oliver Jägle (DB Systel) and Henning Dransfeld (ISG) to talk about the future Enterprise Communication.

Webinar | Crubiks + Rocket.Chat - Making Communication more Practical and Fun

Communication in business is about collaborating efficiently. Rocket.Chat is a communication platform to facilitate collaboration and increase its efficiency for the workflow of the team. With Rocket.Chat, communication for business matters becomes simpler, more confidential, and fun.