Teams | Collaboration | Customer Service | Project Management

New Datadog integration for Courier notification logs and metrics

The ability to unify all notification metrics and logs across channels and providers into an easy-to-use dashboard is a core advantage of Courier’s notification infrastructure. However, with product notifications so critical to the entire application experience, it’s important to connect that data back to central cloud observability platforms that look across the entire stack.

Best On-Premise B2B Applications for Enterprise-Level Companies

In this digital era, undoubtedly, it is safe and secure to employ self-hosted or on-premise B2B applications instead of depending on SaaS applications. Since the former gives complete security to your data without relying on a third party, whereas the latter may be secure but less effective and efficient than on-premise applications. You may think that most businesses depend heavily on SaaS applications.

7 best open-source chat APIs for businesses

A reliable communication platform is imperative for businesses to communicate with customers and colleagues. Chat applications are becoming popular as they make collaboration easier and faster. Open-source chat APIs are a great way to integrate chat abilities into an existing application or deploy them stand-alone for live stream chat. In this blog, we have curated the best open-source chat API solutions for instant messaging and the benefits you can leverage from each.

What is Webex: A Comprehensive Comparison of Webex and Chanty

We all know that with the growing number of remote jobs, there is an ever-increasing market demand for reliable and efficient meeting and conference tools. If you need help deciding between Chanty and Webex, we’ve got you covered! In this blog post, we’ll highlight the key features of these two platforms to assist you in determining which option will best meet your team’s collaboration needs.

8 best patient chat apps for easy and secure communication

Technological advancement has revolutionized patient chat in recent years. Healthcare is not only a matter of proper medical advice these days. Patients want better service from their healthcare providers and solid medical guidance. This is why, presently, the industry is prioritizing fast, secure, and reliable digital healthcare communication to provide customer satisfaction to patients who want instant updates via patient messaging.

Sneak peek I Audit conversations with Expanded Transcript Exports

This enhancement is aimed at enabling agents and admins to convert chat history into downloadable PDFs. As simple as it sounds. The main purpose is to cover security-centered organizations' needs as they deal with sensitive information and transactions, so they must have the ability to make conversations auditable.

Streamline your workflow with CourierJS: Our new client-side SDK

We are thrilled to announce the release of our first client-side SDK for Courier, written for JavaScript. This new addition expands our existing SDK offerings, which include Java, Python, Node, Go, Ruby, and PHP, and makes it even easier for developers to integrate Courier into their projects.

Mattermost Pro Tips: How to customize Mattermost notifications for optimal productivity

You’ve got a fresh cup of coffee on your desk, and you’re ready to dig into some focused work time. But before you can kick things off, you get a ping on your desktop. Then that little red number on your Mattermost desktop app crawls up and up and up. A question to answer on one thread, responses to read on another, a video to watch somewhere else… Before you know it, your coffee is cold, and you haven’t even started on the project you intended to work on.