Teams | Collaboration | Customer Service | Project Management

Zendesk Deep Dive on Messaging

In our first post Relate event, the Community team hosted a deep dive into what’s new with Zendesk Messaging. We sat down with Paul Lalonde and members of the Messaging team, where they highlighted recent product updates such as improved bot building and updates to the mobile app UI and shared a deep understanding of what Messaging has to offer. The team also hosted live Q&A addressing questions submitted by attendees on various areas of the Messaging product!

9 Essential Marketing Tools for Small Teams

Competing with bigger companies with larger teams is no easy feat for a small business. Often, founders run a tight ship and only have a few employees to gear towards marketing activities. However, just because you have a small team doesn't mean you can't contend with the big boys. Over the years, many marketing tools have arrived to help small teams operate on the same levels as bigger ones.

Looking for a new messenger?

There are many messaging apps out there, but surprisingly little choice. Yet you’ll find most people use messaging apps that only fulfil one (or two if you’re lucky) of those requirements. But why settle for less when you can have it all?! Let’s run through the main problems with most messaging apps, and then take a look at Element.

How We Built Our Documentation On Docusaurus

It requires an ample amount of time, effort, and resources to produce great, user-friendly documentation. Good documentation is fundamental to the way engineers get started with a product and ultimately use it in the long run, which makes it essential to both user retention and growth. Building our documentation at Courier was a task we therefore took very seriously.

How Switching To Remote Work Can Transform Your Income And Life?

The COVID-19 pandemic has forced many people to work remotely, at least temporarily. But even after the pandemic ends, more and more people are likely to continue working from home, at least some of the time. There are many advantages to working remotely, including increased flexibility, fewer distractions, and no commute. But one of the biggest advantages is the potential to increase your income. Here are some of the major ways that working remotely can transform your income and life.

11 best communication software and platforms for businesses

Communication software is one of the technologies that have a profound impact on our lives. Now, more than ever, we can stay in touch with friends and family no matter how far apart we are. Moreover, communication and collaboration solutions are an integral part of digital workplaces, and they enable employees to be more flexible than ever. Nowadays, teams can collaborate on projects across countries and time zones.

[Meetup Live] Lessons from Facebook Engineering with Jeff Meyerson

Welcome to the "Hacking the Engineering Process" meetup! You've probably heard him speak while hosting his podcast Software Engineering Daily. He recently wrote a book, Move Fast: How Facebook Builds Software where he shares his many lessons learned during his time there. This meetup will be an open discussion for software engineers and tech enthusiasts to share their thoughts on the leading topic, pose thought-provoking questions for each other, and learn more about how various engineering teams measure developer productivity amongst themselves.

What is a HIPAA Risk Assessment and is it Important?

If your business operates in the healthcare industry, then you need to be up to speed with the ins and outs of the Health Insurance Portability and Accountability Act, or HIPAA for short. For your information, some team chat apps are also employed with HIPAA standards to protect the business data. Like many pieces of legislation, this act requires compliance from organizations in a given sector in order to provide benefits to service users and customers.

10 Super Apps That Will Dominate The World In 2022

We are living in a world where everyone has their own pace but when it comes to the digital world we have to abide by its pace, otherwise, we may become obsolete, and ‘super apps’ are the current evolution version. I will not be shocked if people in the future refer to us as the "digital age" rather than referring to the "generation" since Mankind will most likely continue to evolve at a rapid pace.

How Rocket.Chat meets the needs of government agencies across the globe

Governmental agencies and public sector organizations are catching on to the digital transformation trend. Besides the need to upgrade their internal processes and services to citizens, they need to be extremely careful about data privacy and data security. Organizations in this sector look for secure ways to collaborate internally and with external partners. Moreover, they want to efficiently manage incoming citizens’ inquiries and requests.