Teams | Collaboration | Customer Service | Project Management

Buyer beware: Who owns your Slack history?

There’s a new camera app that you’ll just love! Here’s the FAQ for SnatchCam: Sounds crazy, right? The content you created being held hostage by the tool you used to create it — who’d agree to such a thing? Anyone who signs up for Slack, it turns out. In this post, we’ll explore how Slack’s policies treat the messages that you send in Slack just like the imaginary SnatchCam treats your photos.

How to ensure communication security: 8 proven strategies for protecting organizational data

Data breach costs average $4.44 million globally in 2025, making communication security a critical business priority. Organizations must implement comprehensive security strategies that address both technical controls and human factors.

Reality bites the UK government's push to undermine end-to-end encryption

The UK government’s push to force Apple to backdoor its end-to-end encryption always looked like a miscalculation; both as a policy and politically. The Financial Times’ front page reports that, facing heavy pressure from Washington, the UK government is scrambling for a diplomatic exit from its flawed stance on end-to-end encryption (E2EE) and using its Investigatory Powers Act to allegedly* issue a Technical Capability Notice (TCN) on Apple.

10 Best EOR Platforms for Hiring Remote Customer Support Teams in the USA

Despite the naysayers, America knows how to do business. The U.S. still leads the world with over $30 trillion in GDP as of this year— more than the next three countries combined. But even Uncle Sam can’t afford to rest on his laurels. Sure, America might lead the way in innovation and be home to some of the biggest brands on the planet, but there’s one thing even the most gargantuan companies can’t afford to mess up: customer support. How much does it matter?

TI-Messenger goes live!

It’s a milestone week for Germany’s TI-Messenger initiative as public healthcare insurers go live with their TI-Messenger based solutions! TI-Messenger is one of the world's most ambitious and progressive communications initiatives. Its goal is to transition Germany’s healthcare system from paper and fax to real-time digital communication. This shift will significantly enhance productivity, improve patient outcomes, and safeguard sensitive health data in the digital era.