Time Doctor's Study of How One BPO Transitioned to Work from Home and the Impact on Workplace Productivity
In an effort to better understand the impact of the pandemic on workplace productivity, Time Doctor teamed up with one of our major outsourcing clients in the Philippines to examine their data and uncover insights. We compared performance data from the two months prior to the pandemic to the two months following their transition to WFH to discover how remote work impacted agent behavior and affected productivity. Some surprising insights followed.