As 2024 comes to a close, it’s the perfect time to reflect on the major milestones achieved this year and highlight the innovations we’re looking forward to in 2025. Advancements in Artificial Intelligence (AI) particularly have impacted customer support industry-wide this year, sparking creativity and enhancing efficiency. Our product is growing alongside these advancements. With the leadership of our new CEO, Grant Stanis, we continued to innovate and develop new products this year.

People say time is a valuable commodity in business, but how about managing time? That’s where it can get complicated. Getting off track and devising wrong schedules, overworking a particular team, or having resources remain idle is straightforward. Meet AI-time tracking—the precise solution that helps eradicate the art of estimating resources.

Imagine this: you’re responsible for keeping your organization’s systems and software up to date, secure, and running smoothly. It’s no small task. The process of keeping track of security updates, managing patches for hardware and software, and ensuring patch compliance can feel like an endless cycle of frustration.

Frustrated by disjointed QA and WFM systems? Insightful’s software monitoring combines these tools into one seamless solution, giving your call center real-time data to optimize performance, reduce burnout, and create a better customer experience. Learn how to make the shift.

Workflows are a structured series of steps that take you from the beginning to the end of a process. Workflows show stakeholders what tasks are complete, when they get done, and who is responsible for them—increasing visibility and efficiency across teams. Learn the many benefits of workflows and how to start using them in your work today. The term workflow is ambiguous. For some, a workflow is a process—for others, it’s a way to organize information.

The new EU Corporate Sustainability Reporting Directive (CSRD) has rapidly become a focal point at management meetings throughout Europe. This is unsurprising, as the CSRD is a comprehensive directive mandating companies across various industries to report their sustainability impacts in unprecedented detail and transparency. It encompasses requirements on everything from environmental targets to social factors and compliance – obligations that companies cannot afford to overlook.

Has your team ever wasted time searching for information, chasing down updates, or trying to get everyone on the same page? It’s frustrating when important conversations get lost in email threads, or you can’t quickly find that key document everyone’s asking about. Without streamlined communication, productivity suffers, deadlines get missed, and projects stall.

Failure and innovation are two sides of the same coin, but companies can easily forget this when striving for perfection. As humans we’re naturally drawn to celebrating success. We focus on the glory of winning and the outcomes of groundbreaking products while often glossing over the string of missteps, experiments, and failures along the way. But ignoring failure is a mistake. Yes, failure has negative connotations, but it’s often a critical stepping stone to success.