Teams | Collaboration | Customer Service | Project Management

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Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Performance Management Software: What You Need to Know About?

Want to know all about performance management software? You are on the right page. According to a 2019 Work human Analytics & Research Institute survey, 55% of employees said yearly reviews didn’t boost their performance. In the same survey, experts identified that 53% of employees said that performance reviews didn’t show the work they do. That’s why you need to redefine your yearly review policies if it is not working for you.

How To Create an Attendance Policy (Free Template)

Running a bit late? Overslept or got caught in traffic? It happens to the best of us. In fact, over 1 in 4 workers (29%) admit to showing up to work late at least once a month. While the occasional late start is understandable, chronic absenteeism and tardiness significantly drain productivity—The CDC estimates that absenteeism costs U.S. employers $225.8 billion annually, or $1,685 per employee! In this article, we’ll explore how to develop a reasonable attendance policy.

How Lazywork fails against Time Doctor's monitoring

In a world where remote work has become the norm, trust and accountability are the cornerstones of productivity. Tools like Time Doctor help build that trust by offering transparent and accurate insights into employee performance. But as technology advances, so do the methods people use to try and cheat the system. Enter Lazywork—a tool designed to simulate activity and trick monitoring software into thinking you’re working when you’re not.

Asana tips: 4 ways to reduce manual work

If you had to guess, how much time do you think you spend on manual work? Looking back, it doesn’t alway feel like a lot, because “manual work” can take so many different forms: setting up documents, routing work, creating reports—the list goes on. But manual work is a huge contributor to work about work, the busywork that takes up 60% of every workday.

How Clinch AGI went from $0 to revenue in 6 months | Atlassian for Startups | Atlassian

In the Startup Stories with Atlassian series, we interview founders about their entrepreneurial journey, learn about the problems they are trying to solve, and explore how their teams are using Atlassian tools to grow and deliver value to their customers. Watch our interview with Uday Chakravarthi to learn how Clinch AGI secured early customers and went from $0 to revenue in 6 months, and the toolstack they used to enable remote collaboration across four time zones..

The secrets of better meetings: An interview with Miro's Way of Working Lead, Dom Katz

With dispersed teams across the world and a slew of new technologies to connect us, the way we work together is changing. While asynchronous work is on the rise and meeting time is on the decline, the time spent in meetings — and how people spend that time — remains divisive.

Remote Work Best Practices: 13 Ultimate Steps to Stay Focused & Avoid Burnout

Working from home has become the norm for many of us, but it's not always easy. Do you struggle to focus, talk to other team members, or balance work and life? You're not alone. We all have been there. In situations like this following remote work, best practices work like charm. If you haven’t tried it already, it’s time to gear up. In this article you’ll find: So, let’s get into the nitty-gritty of these practices.