Teams | Collaboration | Customer Service | Project Management

Simpplr

Need an alternative to Workplace by Meta? Our #1 intranet platform has you covered.

May 22, 2024 By Andrea Rowland In Simpplr
Bummed about Meta’s recent announcement that it’s shuttering Workplace and recommending Workvivo as an alternative? Don’t be. While it might feel like the impending shutdown leaves you in a lurch, you don’t have to go from bad to worse. This is an opportunity to upgrade to a No. 1 intranet platform purposefully designed to enhance the employee experience.
Read Post
teramind

How To Optimize Your Contact Center for Peak Performance

May 22, 2024 By Taran Soodan In Teramind
Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.
Read Post
insightful

How to Keep Track of Employee Performance?

May 22, 2024 By Vanja Savic Petrovic In Insightful
Discover various methods for tracking employee performance together with their benefits and drawbacks. Get practical tips for tailoring performance assessments, balancing different metrics, and using productivity monitoring tools like Insightful to customize and enhance the evaluation process.
Read Post
Workstatus

Workstatus vs Timechamp: A Feature-based Comparison

May 22, 2024 By Workstatus In WorkStatus
Getting work done efficiently in a fast-paced environment is not easy. Multiple distractions at the workplace make it even more challenging for companies to improve employee productivity. This is where productivity management software can help. In this post, we will compare two popular options—Workstatus and Time Champ—to help you make the right choice. The comparison will be based on each tool’s features, user reviews, pricing, and other criteria.
Read Post
time doctor

Enhancing support agent productivity: The impact of UI/UX on customer support tools

May 22, 2024 By Time Doctor In Time Doctor
A crucial indicator of success in the ever-evolving field of customer service is productivity. Michael, the chief data scientist, and Liam Martin, the co-founder and chief innovation officer of Time Doctor, recently presented a webinar ‘Benchmarking helpdesk software‘ on the impact that support workers’ productivity can have from the user interface (UI) and user experience (UX) of their tools. These are the principal points that they discussed during their talk.
Read Post
Sponsored Post
startingpoint

Best Software For Operations Management: Finding The Right Solution

May 21, 2024 By StartingPoint In StartingPoint
The best software for operations management will come with a range of in-built workflow automation solutions and task management tools, helping to radically streamline your operations. Are you... As a senior business executive and consultant with more than 20 years of experience leading global organizations of all sizes, I understand the complexities businesses face in choosing effective operations management software solutions. With a deep knowledge of process automation software, workflow automation solutions, project management software, and task management tools, I'm here to guide you toward the best solutions tailored to your needs.
Read Post
chanty

The Ultimate Guide to Effective Team Leadership

May 21, 2024 By Ammara Tariq In Chanty
Strong and authentic leadership qualities are valuable in every role and at any stage of employment. Even if you are not yet in a managerial role, you can explore ways to demonstrate your leadership skills inside your firm. Being a team leader is one method to exhibit leadership abilities early in your career.
Read Post
miro

Two ways to create collaborative org charts fast in Miro

May 21, 2024 By Stephanie Dilley In Miro
If your organization uses Miro, you might already know that it’s a user-friendly, intuitive workspace where you and your colleagues can collaborate, brainstorm, manage projects, give presentations, and more. But did you know you can also use Miro to build org charts? In this post, we’ll share several ready-made org chart templates that will save your organization time as you plan for the future.
Read Post
miro

Mapping your software: Your guide to essential architecture diagrams

May 21, 2024 By Kat Boogaard In Miro
Whether a developer is maintaining an existing product or building a new one, they’re likely not doing it in a silo. From teammates to designers and product managers, there can be many stakeholders for even just a small feature change. That’s why it’s so important to have a software architecture diagram: a source of truth that outlines your software’s structure and the relationship between its different components.
Read Post
time doctor

Analyzing 12 million support tickets: Insights from Time Doctor's webinar

May 21, 2024 By Time Doctor In Time Doctor
Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from all over the support tool business. This huge job was part of Time Doctor’s ongoing work to inform outsiders about how well different support software tools work.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.