KPIs can be a blessing and a curse. Customer support is–in comparison to many other industries–extremely easy to measure. KPIs provide crucial insights into the customer experience and can provide a lot of direction for you. That said, an overly rigid focus on individual metrics can lead teams to chase numbers at the expense of genuine customer success. The best way to avoid that is by taking a holistic approach.

In some shape or form, email has been around since as early as the 1970s. In the world of IT, where trends change every few months, four decades is quite a long time. According to the data on Statista, there were an astounding 4258 million email accounts in 2022. While email usage remains high, the digital communications landscape is changing rapidly. The ‘death of email’ is a topic that is gaining popularity as businesses and individuals alike look for more efficient ways to communicate.

Let’s face it: managing time efficiently is crucial, whether you’re a freelancer, project manager, or business owner. With so many distractions and tasks on our plates, time tracking software has become essential to keep productivity on point. In 2024, the landscape is packed with options, from basic trackers to fully-featured productivity suites. Here’s our expert take on the top time tracking tools for every need and budget.

When employees need answers quickly, hunting through multiple platforms for the right information can be frustrating. That’s why connecting your company’s knowledge base to Teams is such a valuable move. Microsoft Teams is already the central hub for many organizations, so integrating your knowledge base simplifies access to information, streamlines support, and strengthens your omnichannel strategy. But how does this work in practice?

Self awareness, prioritization, adaptability, discipline, and Employee self-management skills. Did all these words ring a bell? Our elders always used to emphasize honing these skills. However, why? Now that we are working jobs or businesses, we have understood that these are not just mere words but the way to navigate the complexities of modern work life. However, what should be our starting point? Can we begin developing and improving these skills right away? No, of course not.

In the modern, constantly shifting business environment, long-term success relies on effective staff management. Businesses may effectively allocate resources and anticipate staffing needs with the use of workforce forecasting. This blog examines the concept, importance, advantages, and best practices of workforce forecasting that help managers make data-driven choices for the best labor management.

Let’s face it; capturing time is not exactly the most exciting thing an IT project manager does all day. From managing team meetings and schedules to untangling the linear facts of time, the final thing anyone wants is to record hours. At some point, you’ve probably wondered if someone is covertly working as a magician because their timesheet doesn’t seem to add up. This is where top timesheet apps come in handy to rescue the day.

Organize your projects with project plans to keep things on track—before you even start. A project plan houses all the necessary details of your project, such as goals, tasks, scope, deadlines, and deliverables. This shows stakeholders a clear roadmap of your project, ensures you have the resources for it, and holds everyone accountable from the start. In this article, we teach you the seven steps to create your own project plan.

When talking about float project management, we don’t in any case mean the floating decimal point. So, what is it? Managing projects can be a painstakingly challenging task, even if everything is in order and accordingly planned. The idea here is that no team wants their projects to have obstructions and the workflow to be jittered. They all want to meet project deadlines and go home stress-free at the end of the workday.

In recent years, the term “quiet quitting” has gained attention as employees silently disengage from their jobs without actually resigning. Unlike traditional quitting, this phenomenon is characterized by workers doing only the bare minimum required to keep their positions, withdrawing from extra responsibilities, and refraining from going the extra mile.